Jessica Robson
Calabash
Summary
Dynamic professional with a proven track record at Circle K, excelling in customer service and problem-solving. Successfully implemented process improvements that enhanced team productivity and service speed. Skilled in time management and organization, fostering strong client relationships and ensuring satisfaction through effective communication and support.
Overview
15
15
years of professional experience
Work History
Lead CSR
Circle K
01.2020 - 04.2025
- Supervised daily operations to ensure exceptional customer service standards were met consistently.
- Trained and mentored team members on best practices for customer engagement and service efficiency.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Implemented process improvements to streamline workflows, boosting team productivity and service speed.
Legal Secretary Assistant
John B. Clarke & Associates
01.2018 - 12.2019
- Organized and maintained legal documents, ensuring easy access and compliance with regulations.
- Assisted in preparing legal correspondence, maintaining accuracy and professionalism in all communications.
- Coordinated schedules for attorneys, optimizing time management and client meeting efficiency.
- Managed case files using electronic filing systems, improving retrieval speed and document integrity.
Insurance Agent
Allsate Insurance
01.2010 - 12.2017
- Educated clients on insurance products, coverage options, and policy details.
- Conducted thorough needs assessments to identify appropriate insurance solutions.
- Processed policy applications and facilitated renewals efficiently.
- Collaborated with underwriters to ensure accurate risk evaluations and underwriting decisions.
- Resolved customer inquiries and concerns to enhance client satisfaction and retention.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Property And Casualty Ins. Life And Health LSP
Trident Technical College
Charleston, SC01.2009
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Lead CSR
Circle K
01.2020 - 04.2025
Legal Secretary Assistant
John B. Clarke & Associates
01.2018 - 12.2019
Insurance Agent
Allsate Insurance
01.2010 - 12.2017
Property And Casualty Ins. Life And Health LSP
Trident Technical College