Jessica Robertson
Statesville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
Work History
Assistant manager
Goodwill Industries Northwest North Carolina INC.
Troutman
02.2022 - Current
- Assisted in managing daily operations of retail and donation centers.
- Trained staff on customer service best practices and store policies.
- Coordinated inventory management and merchandise displays for optimal presentation.
- Facilitated communication between management and staff to enhance teamwork.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Certified Nurses Assistant 1 & 2
Autumn Care of Statesville
Troutman
09.2013 - 01.2016
- Monitored patient vital signs and reported changes to healthcare team.
- Educated patients and families on health management and care procedures.
- Provided emotional support and companionship to residents during care activities.
- Provided wound care for residents
- Checked blood sugar levels for residents, and reported to nurse
- Trained new nursing staff on protocols and best practices in patient care.
- Maintained a safe environment by adhering to infection control policies and procedures.
Head Waiter
Gail's Country Cafe
Troutman
04.2003 - 10.2012
- Supervised dining room operations to ensure excellent guest experiences.
- Trained and mentored new waitstaff in service standards and procedures.
- Coordinated with kitchen staff to maintain timely food service and quality standards.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Collaborated with team members to uphold cleanliness and organization of dining areas.
Education
General Educational Development
Statesville, NCSkills
- Team building
- Customer service
- Conflict resolution
- Scheduling shifts
- Money handling
- Task delegation
- Staff training
Affiliations
- I have a passion for doing gel nails.
- I love being a mother to my 2 children, watching them grow and helping to raise them with my partner of 24 years.
Timeline
Assistant manager
Goodwill Industries Northwest North Carolina INC.
02.2022 - Current
Certified Nurses Assistant 1 & 2
Autumn Care of Statesville
09.2013 - 01.2016
Head Waiter
Gail's Country Cafe
04.2003 - 10.2012
General Educational Development