Jessica Robbins
Fatdogs Grub and Pub
GREENSBORO
1
Certification
9
years of professional experience
Shift manager and bartender with experience training staff, resolving guest concerns, and keeping service standards high. Known for communication, decision-making, and smooth operations in fast-paced bar and restaurant settings.
Work History
Shift Manager/Bartender
9 Years 2 Months- Trained new hires on service standards, safety procedures, and daily opening and closing routines.
- Enforced cleanliness, food safety, and alcohol service policies to support compliance.
- Communicated with kitchen, bar, and management teams to keep operations aligned and efficient.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Fostered a culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Bartender/Server
1 Year 9 Months- Mixed cocktails, beer, and wine accurately while maintaining consistent service standards.
- Managed bar inventory, restocked supplies, and organized beverage stations for efficient workflow.
- Served high customer volumes during special events, nights, and weekends.
- Resolved guest concerns calmly while preserving positive dining and bar atmosphere.
- Supported team communication during busy periods to keep service moving smoothly.
- Award Winning Yelp Top 100 U.S. Restaurants twice while employed there, where service was highlighted in the review
Education
No Degree - English Language And Literature/Psychology
Skills
Customer service focus
Cash handling
Customermermermermer service focus
Customer complaint resolution
Decision-making
Inventory management
Training and onboarding
Customer complaint resolution
Interpersonal skills
Team management
Certification
Responsible Alcohol Seller/Server Training Certificate of Completion with the North Carolina Alcohol Beverage Control Commision
Timeline
Bartender/Server
Freeman's Grub and Pub
08.2022 - 05.2024Read More
Shift Manager/Bartender
Fatdogs Grub and Pub
09.2017 - CurrentRead More
UNCGreensboro
No Degree from English Language And Literature/Psychology
Read More