Jessica Rickerson
Statesville
Summary
Professional recruiter with comprehensive experience in talent acquisition and candidate evaluation. Proven ability to drive successful hiring processes, build strong teams, and adapt to shifting recruitment needs. Skilled in sourcing, interviewing, and onboarding, with strong emphasis on achieving results through collaboration and dependability. Recognized for strong communication, problem-solving, and organizational skills.
Overview
14
14
years of professional experience
Work History
Associate Recruiter - Corporate
Lowe's Companies Inc.
03.2023 - Current
- Verified job profiles and specifications by meeting with clients across the organization.
- Managed end-to-end recruitment for confidential roles assigned to executive leaders within supported business groups.
- Ensured a positive experience for candidates and customers while effectively influencing, building relationships, and communicating at all organizational levels.
- Sourced potential candidates using innovative and creative methods, managing the recruiting process from start to finish, and identifying diverse slates of qualified passive candidates.
- Evaluated candidate profiles and resumes, represented the company to candidates, conducted phone screens, prepared evaluations, and presented candidates to hiring managers.
- Explored new recruitment methods, stayed updated on industry trends, and shared best practices with the team.
- Built and maintained a network of potential candidates for a high-volume, high-quality pipeline.
- Onboarded and trained new recruiters.
- Consulted business partners on candidate assessment and interview processes; collaborated with hiring managers to develop interview tools and conduct structured interviews.
- Educated hiring managers on the recruitment process and policies.
- Recommended ideas and strategies for recruitment to support long-term company growth; implemented new processes and refined standard recruiting practices.
- Prioritized business needs by calibrating results, sharing recruiting pipeline data, and highlighting strengths and opportunities with hiring managers and senior leadership.
- Developed, drove, and managed strong relationships with hiring leaders, HR partners, and HR COEs.
Executive Talent Acquisition Analyst
Lowe's Companies Inc.
10.2021 - 03.2023
- Coordinated high-volume hiring logistics, including scheduling interviews and managing the onboarding process.
- Produced data and reports for business leaders.
- Served as a liaison to drive the full Executive Search process from intake to onboarding.
- Supported various business lines with new projects, including Supply Chain, Marketing, Merchandising, and Finance.
- Ensured a remarkable candidate and client experience by providing responsive, high-quality, and professional service to the Executive Recruiting function.
- Handled a high volume of confidential work with an impeccable eye for detail.
- Pursued self-development and built effective relationships by organizing resources and sharing information with co-workers and customers.
- Reviewed and analyzed current processes to develop and implement functional improvements.
Central TA Coordinator II
Lowe's Companies, Inc.
12.2018 - 10.2021
- Partnered with peers, leaders, and colleagues in Talent Acquisition to create a positive candidate experience and locate talent for open career opportunities.
- Participated in stretch opportunities within Corporate Recruiting and Supply Chain teams to further career development.
- Established working partnerships with executive leadership in Supply Chain, acting as a liaison during the recruitment process.
- Served as a lead coordinator, providing support and sharing process knowledge with peers and leaders.
- Collaborated with Directors and department leaders to create SOP guidelines for a streamlined recruiting process.
- Worked with recruiting partners and hiring managers to ensure a smooth process for candidates throughout the interview and hiring stages.
- Assisted recruiting team members during the FAST track process by conducting phone screens and scheduling interviews based on role requirements.
Service Manager
First Citizens Bank & Trust
12.2016 - 12.2018
- Established and managed team performance plans in alignment with company guidelines.
- Conducted regular one-on-one discussions and monthly branch meetings with team members.
- Identified opportunities to meet the financial needs of both consumer and business clients.
- Provided platform coaching sessions for new hires, ensuring completion of required sales training courses aligned with individual learning plans.
- Managed credit, operational, reputational, regulatory, and legal risks related to personal interactions, customer transactions, and financial exposures.
- Identified referrals and scheduled appointments for specialty partner sales.
- Developed and implemented plans to retain client relationships and source new business through the existing portfolio.
Financial Services Representative
First Citizens Bank & Trust
05.2015 - 12.2016
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Analyzed client feedback to identify areas for service improvement, leading to enhanced client satisfaction rates.
- Managed portfolio of high-net-worth clients, consistently meeting and exceeding financial service expectations.
- Coordinated with compliance departments to ensure all client interactions and transactions met regulatory standards.
Float Sales and Services Representative III
First Citizens Bank & Trust
02.2013 - 05.2015
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
Float Teller /Senior Customer Service Representative
First Citizens Bank & Trust
02.2011 - 02.2013
- Educated customers on using digital banking services for self-service convenience.
- Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
- Reduced waiting times for clients by efficiently managing multiple teller stations.
- Strengthened relationships with customers through active listening and effective communication skills.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
- Enhanced customer experience by accurately processing transactions and addressing inquiries.
Education
No Degree - Early Childhood Education
American International College
Springfield, MAHigh School Diploma -
High School of Science & Technology
Springfield, MA06-2004
Skills
- Onboarding processes
- Client management
- Candidate assessment
- Recruitment metrics
- Recruiting and sourcing
- Recruitment strategy development
- Compliance
- Candidate and client relations
- Strategic sourcing
- Training and onboarding
- Human resources policies
Timeline
Associate Recruiter - Corporate
Lowe's Companies Inc.
03.2023 - Current
Executive Talent Acquisition Analyst
Lowe's Companies Inc.
10.2021 - 03.2023
Central TA Coordinator II
Lowe's Companies, Inc.
12.2018 - 10.2021
Service Manager
First Citizens Bank & Trust
12.2016 - 12.2018
Financial Services Representative
First Citizens Bank & Trust
05.2015 - 12.2016
Float Sales and Services Representative III
First Citizens Bank & Trust
02.2013 - 05.2015
Float Teller /Senior Customer Service Representative
First Citizens Bank & Trust
02.2011 - 02.2013
No Degree - Early Childhood Education
American International College
High School Diploma -
High School of Science & Technology
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