Jessica Raye
Kernersville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Delivers consistent, organized practices to meet organizational needs in high-pressure situations.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Educator
Winstons Salem Forsyth County Schools
Winston Salem
07.2001 - Current
- Addressed any conflicts between team members by facilitating effective communication among them.
- Created team objectives and roles with specific goals outlined for each individual.
- Facilitated classroom activities that increased student participation and collaboration.
- Assessed student performance through tests and assignments for progress tracking.
- Collaborated with colleagues to enhance educational programs and resources.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Engaged in professional development workshops to improve teaching methods.
- Utilized technology-based learning tools to enhance classroom instruction.
- Developed meaningful projects that enabled students to apply their knowledge in real-world situations.
- Implemented process improvements to enhance team collaboration and efficiency.
- Conducted workshops that enhanced teaching strategies and boosted learner engagement.
- Facilitated group discussions to promote collaborative learning among participants.
- Developed presentations that highlighted key concepts related to the subject matter being taught.
Tutor
Sylvan Learning Center
Winston Salem
06.2003 - 06.2010
- Facilitated one-on-one tutoring sessions to enhance student understanding.
- Assessed student performance through regular quizzes and evaluations.
- Trained new tutors on effective teaching methods and resources.
- Guided students in developing effective study habits and strategies to enhance academic success.
- Conducted individualized tutoring sessions that led to noticeable improvements in student performance.
- Demonstrated various teaching techniques to engage students in the learning process.
- Delivered targeted feedback on student progress, highlighting strengths and identifying areas for growth.
Airline Reservation Agent Domestic/Intern
American Airlines
Winston Salem
02.1997 - 12.2002
- Processed airline reservations, cancellations, and changes for domestic and international flights.
- Processed ticket changes and refunds using airline reservation systems.
- Managed customer inquiries about flight schedules and reservations, ensuring timely and accurate information delivery.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved escalated issues, maintaining professionalism and efficiency to enhance customer satisfaction.
- Managed customer complaints professionally with a focus on resolution and satisfaction.
- Accommodated special passenger requests, such as additional baggage allowance or upgrades, to improve overall customer experience.
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
- Clarified fare rules and regulations for customers to assist in selecting the most suitable flights.
- Coordinated flight schedules and gate assignments for punctual departures.
- Trained new staff on customer service protocols and airline policies effectively.
- Communicated effectively with other departments to ensure the best customer experience possible.
Education
Master of Arts - Elementary Education
Winston Salem State University
Winston Salem05-2007
Bachelor of Arts - Elementary Education
Winston Salem State University
Winston Salem, NC12-2001
Skills
- Curriculum development
- Educational technology
- Training and mentoring
- Coaching and mentoring
- Team collaboration
- Effective communication
- Public speaking
- Relationship building
- Problem solving
- Conflict resolution
- Adaptability to change
Certification
- Orton Gillingham
- LETRS
- Mentor License
- UFLI
- Reading Research to Classroom Practice
Timeline
Tutor
Sylvan Learning Center
06.2003 - 06.2010
Educator
Winstons Salem Forsyth County Schools
07.2001 - Current
Airline Reservation Agent Domestic/Intern
American Airlines
02.1997 - 12.2002
Master of Arts - Elementary Education
Winston Salem State University
Bachelor of Arts - Elementary Education
Winston Salem State University