Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Jessica Ratcliff

Apex

Summary

Functional Senior Director driving proven results within Siemens Healthineers. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.

Overview

24
24
years of professional experience
2
2
Certifications

Work History

Senior Director, Head of Imaging 1

Siemens Medical Solutions
11.2019 - Current
  • Drive implementation of global Education strategy and initiatives across the region, guide and support country and zone MR/MI/CT teams
  • Expand Education portfolio, cover new markets and technologies beyond our existing portfolio
  • Plan and deliver Employee education for approximately 250 Apps and 1,000 CSEs with approximately 20,000 participant days with excellent quality
  • Define and provide regional Customer Education offerings leveraging Education Center facilities, equipment, and clinical collaborations (Including partnerships)
  • Support capacity and infrastructure planning
  • Ensure operational efficiency and transparency
  • Responsible for major Education KPIs in MR/MI/CT across the region
  • Directly manage managers, clinical and technical subject matter experts in our imaging portfolio.

Director, Applications Training

Siemens Medical Solutions
7 2010 - 11.2019
  • Support and deliver Applications Service training programs for HQ AM Application CESs and our end user customers
  • Directly responsible for the development, preparation and implementation of all Applications Service training activities for HQ-Americas Training Center
  • Manage multiple levels of exempt employees to ensure they are delivering training which meets the needs and training objectives of our students
  • Continuously monitors the effectiveness of the training programs and works with team members to maintain and modify training programs and materials to assure adherence to adult learning principles, trainer competencies and business objectives
  • Establishes strong partnership with Regional Unit teams to identify and implement product related training for our end users
  • Resource management of capital assets and equipment, room resources and personnel
  • Research new product development, product release dates and sales forecast data which is required to develop a comprehensive training plan for each product and identifying the resources required to deliver training
  • Participate in meetings, seminars and training sessions inside and outside the United States to obtain and integrate useful information into our training programs
  • Competencies include: the ability to build consensus in regards to design, development and deployment of training strategies, able to manage and guide a team of application trainers across 6 imaging modalities and the ability to communicate effectively with the team to achieve results.

MR Internal Training and Development Specialist

Siemens Medical Solutions
10.2009 - 07.2010
  • Responsible for the development and product training of Siemens Clinical Education Specialist
  • Accountable for new employees within the MR education group
  • Develop their training agenda and provide feedback to these individuals on their progression during their new hire period
  • Assist in the annual competency assessment for all MR education specialists as well as develop individual training plans for the year based on individual results
  • Monthly site visits to Johns Hopkins to provide onsite support and address their educational needs.

Advanced MR Education Specialist – Uptime Support

Siemens Medical Solutions
10.2003 - 10.2009
  • Advanced troubleshooting of problems and providing immediate applications assistance via phone support to both internal and external customers
  • Provides highest level of customer service
  • Ensures Siemens customers utilize equipment with efficiency and skill in appropriate applications
  • Participate in product promotion for tradeshows and seminars that support development of customer relationships.

Research Associate, Radiology Department

01.2002 - 10.2003
  • Conducted research trials for MRI, Ultrasound and Interventional Radiology
  • Communicated with patient to prepare them for the trials
  • Maintained medical records and documentation
  • Created and submitted IRB documentation.

MRI Technologist

UNC Hospital
06.2000 - 10.2003
  • Provided high level of patient care to ensure safety before, during and following examinations
  • Utilize Siemens MRI systems to complete inpatient and outpatient MRI examinations with a high level of technical and professional competence
  • Trained students and new employees on principles of MRI and various job duties
  • Worked on various computer processing, acquiring, and workstations.

Education

BS - Radiologic Science

The University of North Carolina
Chapel Hill, NC

Post Graduate Business Courses

Meredith College
Raleigh, NC

Skills

  • Collaborative Leadership
  • Team Building and Motivation
  • Core Values Management
  • Business Planning
  • Customer Service
  • Process Improvement

Certification

Radiography, American Registry of Radiologic Technologists, 08/2000

Accomplishments

3.412, Med USA 2006-East Team 1, Coach 2014 – East Team 16, PBM 2

References

Available upon request

Timeline

Senior Director, Head of Imaging 1

Siemens Medical Solutions
11.2019 - Current

MR Internal Training and Development Specialist

Siemens Medical Solutions
10.2009 - 07.2010

Advanced MR Education Specialist – Uptime Support

Siemens Medical Solutions
10.2003 - 10.2009

Research Associate, Radiology Department

01.2002 - 10.2003

MRI Technologist

UNC Hospital
06.2000 - 10.2003

Director, Applications Training

Siemens Medical Solutions
7 2010 - 11.2019

BS - Radiologic Science

The University of North Carolina

Post Graduate Business Courses

Meredith College

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Jessica Ratcliff