Jessica Purvis
Winterville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Eastern Correctional Institution
04.2024 - Current
- Monitored inmate activities to ensure compliance with institutional rules and regulations.
- Conducted thorough inspections of facilities to maintain safety and security standards.
- Responded effectively to emergencies, utilizing de-escalation techniques to minimize risks.
- Assisted in the implementation of rehabilitation programs to support inmate reintegration.
Claims Adjuster
Illumifin
08.2022 - 04.2024
- Conducted thorough reviews of policy documents to ensure accurate claim processing.
- Collaborated with internal teams to streamline claim processing workflows and improve efficiency.
- Evaluated evidence and documentation to assess validity of claims and determine liability.
- Provided clear communication to claimants regarding claim status and settlement options.
Escalation Supervisor
Green Dot
01.2020 - 08.2022
- Maintained accurate records of all escalations, tracking trends and identifying areas for improvement.
- Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
- Developed strong relationships with key clients, maintaining open lines of communication to address concerns promptly and professionally.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Technical Support Representative /Call Center Customer Service Representative
Conduent
01.2017 - 01.2020
- Provided technical support for software installation, ensuring customers successfully completed setup processes.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Created and maintained detailed documentation for troubleshooting procedures, improving team efficiency.
- Delivered user training sessions, empowering customers to utilize software features effectively.
Education
High School Diploma -
Pitt Community College
Winterville, NCCertificate - Correctional Officer
Lenoir Community College
Kinston, NC10-2024
Skills
- First aid training
- Emergency response
- Critical thinking
- Data entry
- Customer service
- Active listening
- Training and mentoring
- Staff management
Timeline
Correctional Officer
Eastern Correctional Institution
04.2024 - Current
Claims Adjuster
Illumifin
08.2022 - 04.2024
Escalation Supervisor
Green Dot
01.2020 - 08.2022
Technical Support Representative /Call Center Customer Service Representative
Conduent
01.2017 - 01.2020
High School Diploma -
Pitt Community College
Certificate - Correctional Officer
Lenoir Community College