Jessica Porter
Winston-Salem
Summary
Dedicated fry cook with expertise in food safety compliance and quality control. Proven ability to maintain high standards in kitchen operations while ensuring customer satisfaction. Results-driven fry cook with strong leadership and communication skills, adept at optimizing kitchen workflows and collaborating with team members to enhance meal preparation efficiency during peak hours. Highly organized culinary professional known for exceptional customer service and problem-solving abilities. Experienced in maintaining cleanliness and adhering to safety standards while preparing high-quality food.
Overview
29
29
years of professional experience
Work History
Fry Cook
Food Lion
Winston-Salem
02.2023 - 11.2024
- Prepared ingredients following Food Lion's safety and quality standards.
- Operated fryers and other kitchen equipment safely and efficiently.
- Maintained cleanliness and organization of the cooking area throughout shifts.
- Collaborated with team members to ensure timely meal preparation during peak hours.
- Monitored food temperatures and ensured proper storage procedures were followed.
- Assisted in training new employees on frying techniques and kitchen procedures.
- Communicated effectively with management regarding inventory needs and supply orders.
- Adhered to health regulations while preparing and serving food items consistently.
- Operated deep fryers safely while cooking food items as per customer requests.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Stocked and restocked food items on the line.
- Maintained a clean work area by washing dishes, utensils, equipment and counters throughout shift.
- Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
- Performed daily maintenance checks on fryers including oil level monitoring.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Assistant Deli Manager
Food Lion
Kernersville
09.2022 - 01.2023
- Assisted in managing daily deli operations and staffing schedules.
- Supported customer service efforts by addressing inquiries and concerns.
- Maintained cleanliness and organization of deli workstations and displays.
- Collaborated with the deli manager on product promotions and merchandising strategies.
- Monitored food preparation processes to ensure quality standards were met.
- Implemented efficient workflow procedures to enhance team productivity.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Ensured that all food items were properly labeled according to local health department regulations.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
Cashier
Dollar General
Winston-Salem
03.2020 - 07.2022
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal operations.
- Managed cash drawer accurately during shifts and balanced at closing.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Followed company security procedures for handling large sums of money.
Certified roofer
Purdy Construction
Eden
01.2010 - 12.2019
- Installed roofing materials according to safety guidelines and manufacturer specifications.
- Collaborated with team members to complete roofing projects efficiently and effectively.
- Removed old roofing materials and prepared surfaces for new installations.
- Followed safety protocols to minimize risks during roofing operations.
- Maintained tools and equipment to ensure optimal performance on job sites.
- Inspected completed roofs for quality assurance before project completion.
- Removed old roof coverings in preparation for new installations.
- Climbed ladders and scaffolding to reach roofs for inspection, repair, or installation.
- Loaded and unloaded trucks with building materials required for each job site.
- Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
- Ensured that all working surfaces were clean before beginning each task.
- Cleaned or prepared construction sites to eliminate hazards.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Regional Manager
US Celluar
Eden
09.2007 - 05.2008
- Led regional teams to enhance customer engagement and service quality.
- Developed and implemented strategic sales initiatives across multiple locations.
- Managed budget allocations to optimize operational efficiency and resource use.
- Oversaw performance evaluations to ensure team accountability and development plans.
- Analyzed market trends to inform strategic decision-making for regional growth.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Created and maintained relationships with key customers in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Resolved conflicts between customers and employees within the region.
- Aligned procedures and protocols with changing business demands.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Office Manager
Post Office Etc
Eden
04.2003 - 12.2006
- Managed daily office operations and ensured efficient workflow.
- Oversaw inventory management and ordered supplies as needed.
- Handled customer complaints and resolved issues promptly and professionally.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels..
- Coordinated logistics related to shipping and receiving of products.
- Adhered strictly to all applicable laws, regulations and industry standards related to shipping and receiving operations.
- Assisted with shipping and receiving process, including unloading trucks, verifying accuracy of received goods and preparing shipments for delivery.
- Picked orders and prepared for shipping and receiving of incoming products.
- Created reports to monitor daily operations, including inventory management, order fulfillment, shipping and receiving activities.
- Completed necessary paperwork related to shipping and receiving duties accurately.
- Prepared documentation related to shipping and receiving activities.
Embroidery Machine Operator
Liberty Embroidery
Madison
04.2002 - 10.2003
- Operated multi-head embroidery machines to create custom designs efficiently.
- Monitored production quality and made adjustments to ensure design accuracy.
- Resolved machine malfunctions quickly to minimize downtime during operations.
- Positioned fabric under sewing needles to ensure proper placement of designs on garments.
- Kept work area clean and organized at all times.
- Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.
- Inspected completed items for defects and accuracy of stitching.
Packing Operator
Liberty Packaging
Madison
03.2000 - 08.2002
- Operated packaging machinery to ensure efficient product handling.
- Inspected finished products for quality and compliance with standards.
- Collaborated with team members to maintain safe working environment.
- Loaded and unloaded materials for production processes effectively.
- Maintained accurate records of packaging operations and inventory levels.
- Assisted in training new staff on equipment operation and safety protocols.
- Monitored supply levels and reported shortages to management promptly.
- Inspected packed items for any damages or defects before sealing.
- Maintained an accurate record of daily production output.
- Verified accuracy and quality of products prior to packing.
- Ensured that all packaging materials are correctly labeled with product information.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Loaded items onto conveyor belts for packing.
- Cleared machine jams to reset malfunctions for production line.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
Loader
Liberty Streen Print
Madison
08.1997 - 12.1999
- Inspected materials for quality
- Loaded shirts to be printed
- Set up for new prints to be treated
- checked the quality of items to make sure the print was correct
- Packaged, crated and loaded items safely for transport.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
Receptionist
Double S Construction
Eden
06.1995 - 08.1997
- Managed multi-line phone system, directing calls to appropriate personnel.
- Maintained organized filing system for contracts, documents, and correspondence.
- Provided administrative support by ordering supplies and managing inventory.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Greeted clients and visitors warmly, creating a welcoming atmosphere.
Education
High School Diploma -
Rockingham County Senior High School
Reidsville, NC06-1995
Skills
- Ingredient preparation
- Fryer operation
- Food safety compliance
- Kitchen safety
- Cooking
- Food inspection
- Customer service
- Problem solving
- Communication skills
- Quality control
- Safety compliance
- Leadership skills
- Decision-making
- Shift scheduling
- Sales management
- Complex Problem-solving
- Team leadership
- Sales techniques
Timeline
Fry Cook
Food Lion
02.2023 - 11.2024
Assistant Deli Manager
Food Lion
09.2022 - 01.2023
Cashier
Dollar General
03.2020 - 07.2022
Certified roofer
Purdy Construction
01.2010 - 12.2019
Regional Manager
US Celluar
09.2007 - 05.2008
Office Manager
Post Office Etc
04.2003 - 12.2006
Embroidery Machine Operator
Liberty Embroidery
04.2002 - 10.2003
Packing Operator
Liberty Packaging
03.2000 - 08.2002
Loader
Liberty Streen Print
08.1997 - 12.1999
Receptionist
Double S Construction
06.1995 - 08.1997
High School Diploma -
Rockingham County Senior High School