Jessica Phillips
Durham
Summary
Senior multifamily real estate leader with 20+ years of progressive experience overseeing large, geographically diverse portfolios. Proven expertise in operations, financial performance, team leadership, and stakeholder communication. Known for driving results across new construction and stabilized assets while developing high-performing teams and maintaining strong investor, vendor, and resident relations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager
Sentinel Real Estate Corporation
01.2022 - Current
- Directed operations for a portfolio exceeding 2,400 multifamily units across seven properties in multiple states from Virginia to Florida.
- Led and mentored a team of 50+ employees, successfully developing high-potential team members into leadership roles.
- Oversaw assets ranging from new construction to 30+ year-old mid-rise and garden-style communities, ensuring consistent performance standards.
- Developed and managed annual operating budgets, forecasting income and expenses to meet ownership and investor goals.
- Maintained and strengthened relationships with approved vendors, ensuring quality service delivery and cost control.
- Utilized industry and business software including Yardi, RentCafe, Rent Maximizer, CRM, Microsoft Word, Excel, PowerPoint, and Outlook.
General Manager
Sentinel Real Estate Corporation
01.2009 - 01.2022
Assistant Manager
Sentinel Real Estate Corporation
01.2007 - 01.2009
Assistant Manager
Colonial Properties Trust
01.2002 - 01.2007
- Supported daily property operations, leasing performance, and resident relations.
- Promoted quickly based on performance, customer service excellence, and operational aptitude.
Leasing Consultant
Colonial Properties Trust
01.2002 - 01.2007
Leasing Consultant
Shelter Properties
01.2001 - 01.2002
- Gained foundational experience in leasing, maintenance coordination, and customer service within a multifamily environment.
Education
Bachelor of Science - Business
University of North Carolina at Pembroke
Skills
- Team leadership, team building, hiring and development
- Budgeting, forecasting, and expense control
- Marketing and leasing strategy
- Vendor and contract management
- Investor and executive presentations
- Policy development and compliance
Certification
Certified Apartment Manager (CAM)
- Triangle Apartment Association, 2014
Timeline
District Manager
Sentinel Real Estate Corporation
01.2022 - Current
General Manager
Sentinel Real Estate Corporation
01.2009 - 01.2022
Assistant Manager
Sentinel Real Estate Corporation
01.2007 - 01.2009
Assistant Manager
Colonial Properties Trust
01.2002 - 01.2007
Leasing Consultant
Colonial Properties Trust
01.2002 - 01.2007
Leasing Consultant
Shelter Properties
01.2001 - 01.2002
Bachelor of Science - Business
University of North Carolina at Pembroke
VOLUNTEER WORK
Independent Animal Rescue | 2015 – Present
- Dog Foster & Cat Foster for over 45 animals
- Dog Applications Coordinator
- Adoption Event Host
- Volunteer Shift Coordinator