Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA PERNELL

JACKSON

Summary

Dedicated professional with over a decade of experience in educational and healthcare settings, known for fostering positive learning environments and enhancing patient experiences. Demonstrates exceptional organizational skills, maintaining meticulous records and streamlining communication to improve operations.

Overview

10
10
years of professional experience

Work History

Gastroenterology Referral Specialist

Rural Health Group
Roanoke Rapids
04.2025 - Current
  • Coordinated patient referrals to ensure timely access to healthcare services.
  • Maintained accurate records of patient referrals and follow-up appointments.
  • Resolved patient inquiries related to referral statuses and procedures.
  • Entered confidential patient information and updated electronic records in database.
  • Tracked referral request progress and resolved issues to maintain smooth processing.

Permanent Building Substitute/ Support Staff

KIPP Gaston Primary School
Gaston
07.2022 - 04.2025
  • Seamlessly cover classes during staff absences, maintaining educational continuity and minimizing disruptions to student learning.
  • Assist with grade entry, maintaining accurate and timely academic records.
  • Provide tailored support for children with behavioral challenges, fostering a positive learning environment and promoting individual growth.
  • Perform office tasks as needed, contributing to smooth school operations.

Patient Escort-Transporter

Vidant North Hospital
Roanoke Rapids
02.2019 - 10.2021
  • Provided compassionate support to patients during transfers, alleviating anxiety and contributing to a positive hospital experience.
  • Maintained meticulous records of patient transfers, ensuring accurate documentation and compliance with hospital protocols.
  • Meticulously managed medical equipment and specimen transport, ensuring compliance with safety regulations and preserving sample integrity.
  • Performed patient turning every two hours, contributing to enhanced patient comfort and care.
  • Certified in CPR and AED, enhancing site safety and emergency preparedness.

Assistant Site Director

YMCA
Chesapeake
05.2015 - 03.2019
  • Maintained meticulous student and staff records, ensuring compliance with regulations and data accuracy for seamless operations.
  • Streamlined communication channels between staff, families, and students, significantly improving information flow and parent satisfaction.
  • Orchestrated team efforts to create dynamic, educational experiences for children. Facilitated workshops and reading sessions, enhancing cognitive skills.
  • Maintained detailed progress reports.
  • Certified in CPR and AED, enhancing site safety and emergency preparedness.

Education

ASSOCIATES IN MEDICAL ADMINISTRATION -

Nash Community College
Rocky Mount, NC
05-2027

GENERAL STUDIES -

Tidewater Community College
Chesapeake, VA
05.2004

GENERAL STUDIES DIPLOMA -

Great Bridge High School
Chesapeake, VA
06.2002

Skills

  • Medical office administration
  • Referral management
  • Detail-oriented
  • Follow-up coordination
  • Referral tracking
  • Patient scheduling
  • Medical terminology knowledge
  • Referral wait list management
  • Accurate documentation
  • HIPAA regulations
  • Patient confidentiality
  • Appointment scheduling
  • Time management abilities
  • Multitasking Abilities

Timeline

Gastroenterology Referral Specialist

Rural Health Group
04.2025 - Current

Permanent Building Substitute/ Support Staff

KIPP Gaston Primary School
07.2022 - 04.2025

Patient Escort-Transporter

Vidant North Hospital
02.2019 - 10.2021

Assistant Site Director

YMCA
05.2015 - 03.2019

ASSOCIATES IN MEDICAL ADMINISTRATION -

Nash Community College

GENERAL STUDIES -

Tidewater Community College

GENERAL STUDIES DIPLOMA -

Great Bridge High School

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