Jessica Perez
Winston-Salem
Summary
Proven track record of excelling in previous roles with the ability to quickly grasp new concepts and adapt to changing environments. Prioritizes the happiness of both customers and colleagues as a team manager, creating a positive work environment. Reflects exceptional organizational skills and punctuality in delivering exceptional work. Known for excellent interpersonal skills and effective communication abilities. Thrives as a team player, actively building positive relationships with coworkers.
Overview
15
15
years of professional experience
Work History
Optical Technician
Eye Care Center
01.2023 - Current
- Greeted customers warmly and professionally
- Actively listened to customer needs and preferences to provide personalized recommendations
- Educated customers on various eyewear options, including frames, lenses, and coatings
- Assisted customers with fitting, adjusting, and repairing eyewear
- Handled customer inquiries and resolved issues promptly and effectively
- Achieved sales goals by actively promoting products and services
- Cross-sell and upsell to enhance customer satisfaction and increase sales
- Processed sales transactions accurately and efficiently
- Maintain a clean and organized sales floor
- Stay up-to-date on the latest eyewear trends, styles, and technologies
- Understand the features and benefits of different lenses and coatings
- Demonstrated a strong knowledge of our product offerings
- Assisted front desk staff by checking in patients and running insurance verifications
- Scheduled appointments for eye exams and follow-ups
Floral Designer
Daisy A Day
01.2020 - 01.2023
- Created custom floral arrangements for weddings, funerals, and special events, delivering unique and intentional designs tailored to meet each client's specific needs
- Provide exceptional customer service by collaborating with clients to understand their vision, offering creative suggestions, and ensuring their complete satisfaction
- Manage daily floral arrangements, processing incoming orders with precision, and maintaining high standards of design and quality
- Expertly care for and clean plants and flowers, demonstrating a commitment to high design and aesthetics in all plant displays and arrangements
- Oversaw the processing of floral inventory, ensuring the availability of the highest-quality flowers and materials for all designs
- Managed plant care and maintenance, ensuring the health and longevity of all plant displays and arrangements
- Order Management: Answer incoming calls, take orders, use FTD programs and efficiently manage customer inquiries while delivering a professional and friendly experience
Floral Designer/Barista/Owner
Sweet Aromaz Coffee and Flowers
09.2014 - 03.2020
- Established or identify prices of goods and services and tabulate the bills
- Maintained clean and orderly the store
- Sales
- Resolved customer complaints
- Compiled and maintained record and bookkeeping
- Maintaining company website with up-to-date with product specifications and availability
- Managing SWEET AROMAZ, responding to customer inquiries in a timely
- Answered questions on available stock and product
- Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner
- Planned and saw through all wedding floral events along with event planned in house
- Ordered all products needed to run the floral and coffee and tea portions of the business
- Provided guests with a meaningful, exciting, and positive experience
- Helped motivate the team to attain goals
- Stayed informed of new products and trends
- Perform retail transactions with efficiency and accuracy
- Money management and closing responsibilities
- Created custom floral arrangements for weddings, funerals, and special events for Downtown Winston Salem restaurants
- Delivering unique and intentional designs tailored to meet each client's specific needs
- Provided exceptional customer service by collaborating with clients to understand their vision, offering creative suggestions, and ensuring their complete satisfaction
- Managed daily floral arrangements, processing incoming orders with precision, and maintaining high standards of design and quality
- Expertly care for and clean plants, demonstrating a commitment to high design and aesthetics in all plant displays and arrangements
- Led a team of florists in creating innovative and trend-setting floral designs for events and weddings, meeting and exceeding client expectations
- Oversaw the processing of floral inventory, ensuring the availability of the highest-quality flowers and materials for all designs
- Managed plant care and maintenance, ensuring the health and longevity of all plant displays and arrangements
Prepress/Front desk/CSR
Goslen printing
02.2010 - 07.2014
- Receive all questions and concerns from external and internal customers
- Provide solutions to problems
- Receive, sort and prepare a checklist for all customer materials
- Determine date of availability for any missing materials
- Generate quotes and break out fixed and variable costs
- Review and edit quotes to ensure accuracy
- Ensure customer supplied components are available on time to meet assembly schedule
- Generate purchase orders for customer supplied components and as required
- Attend scheduling meetings and communicate with co-workers and owner on the status of jobs, any unique circumstances relating to jobs, etc
- Prepare shipping papers
- Serve as a back-up to other CSRs
- Check samples to ensure accurate final product
- Request any necessary changes
- Send proofs to customers and receive them upon return
- Maintain invoices and payment on all accounts
- Book keepings and billing with Quickbooks
- Maintain incoming and outgoing mail and all shipment orders
Education
Associate's degree - Paralegal Studies
Forsyth Technical Community College
Winston-Salem, NC05.2010
Associate of Applied Science - Graphics and Imaging
FTCC
Winston-Salem, NC05.2010
Skills
- Cash handling
- Social media management
- Retail management
- Order management system
- Supervising experience
- Organizational skills
- Graphic design
- Data entry
- Communication skills
- Order entry
- Pricing
- POS
- Analysis skills
- Clerical experience
- Web Design
- Leadership
- Front desk
- Adobe Creative Suite
- PeopleSoft
- Hospitality
- Typing
- Retail sales
- Budgeting
- Events management
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Optical Technician
Eye Care Center
01.2023 - Current
Floral Designer
Daisy A Day
01.2020 - 01.2023
Floral Designer/Barista/Owner
Sweet Aromaz Coffee and Flowers
09.2014 - 03.2020
Prepress/Front desk/CSR
Goslen printing
02.2010 - 07.2014
Associate's degree - Paralegal Studies
Forsyth Technical Community College
Associate of Applied Science - Graphics and Imaging
FTCC
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