Jessica Patrick
Burlington
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I am a motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Bar Manager
Bar 119
08.2024 - Current
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focus.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Bar Manager
The Plaza Tavern
03.2024 - 03.2025
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Administrative Assistant
Reformation Asset Property Managment
09.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders..
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Operation's Manager
Loves Travel Stop
01.2021 - 06.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Traveling Corporate Trainer/Bartender/Manager
Drake's Restaurant
06.2019 - 01.2021
- Developed effective training manuals, modules and teaching aids.
- Prepared educational materials such as module summaries, videos and informational packets.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored new personnel hired to fulfill various roles.
- Served high customer volumes during special events, nights, and weekends..
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Williams High School
Burlington, NC06-2012
Skills
- Performance monitoring
- ServSafe compliance
- Bookkeeping
- Reception oversight
- Records retrieval
- Filing
- Scheduling
- Check processing
- Event coordination
- QuickBooks expert
- Recordkeeping
- Documentation and control
- Team collaboration
- Computer skills
- Time management
- Excel spreadsheets
- Microsoft Word
- Workflow optimization
- Invoice processing
- Quality assurance
Timeline
Bar Manager
Bar 119
08.2024 - Current
Bar Manager
The Plaza Tavern
03.2024 - 03.2025
Administrative Assistant
Reformation Asset Property Managment
09.2023 - 03.2024
Operation's Manager
Loves Travel Stop
01.2021 - 06.2022
Traveling Corporate Trainer/Bartender/Manager
Drake's Restaurant
06.2019 - 01.2021
High School Diploma -
Williams High School
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