Jessica Parah
New London
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Virtual Services Manager
Center For Emotional Health
04.2025 - Current
- Direct report to 76+ mental health providers to include Therapist and PA's.
- Managed all scheduling, time off, etc for providers.
- Submitted time sheets for all providers and employees
- Responsible for checking patients in for virtual appointments, verifying insurances.
- Managed daily operations to ensure smooth service delivery and patient satisfaction.
- Assisted in training new staff on operational procedures and customer care protocols.
- Handled client inquiries and resolved issues to enhance overall experience.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Scheduling-Team Lead
Center For Emotional Health
08.2024 - 04.2025
- Managed therapy waitlist to get patients placed with appropriate provider for services.
- Handled upwards of 100+ calls daily to schedule patients for medication and therapy appointments.
- Assisted in developing training materials for onboarding new staff members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Appointment Scheduler
Center For Emotional Health
01.2022 - 08.2024
- Coordinated patient appointments using electronic scheduling systems to optimize clinic workflow.
- Managed incoming calls and inquiries, ensuring timely responses and high levels of customer satisfaction.
- Maintained accurate patient records in compliance with HIPAA regulations, enhancing data security and accessibility.
- Streamlined appointment confirmation processes to reduce no-show rates through effective communication strategies.
- Collaborated with clinical staff to prioritize urgent appointments, improving patient care delivery timelines.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
Office Manager
Center For Emotional Health
08.2020 - 01.2022
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Developed training programs for new staff, improving onboarding effectiveness and team cohesion.
- Implemented electronic health record (EHR) systems, increasing data accuracy and accessibility for clinical staff.
- Coordinated office workflow and resource allocation, optimizing operational productivity across departments.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Office Manager/Outreach Coordinator
Vietnam Veterans Memorial Fund
05.2019 - 10.2020
- POC for any building inquiries
- In-house accounting roles by supervising remote check and cash deposits
- Maintain and coordinate monthly credit card expense reports
- Track incoming invoices
- Updating all accounting/donation transactions in Quickbooks
- Answer all incoming calls for this non-profit.
- Sort mailings
Office Administrator
Vietnam Veterans Memorial Fund
09.2017 - 05.2019
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling for meetings, optimizing calendar management for executives.
- Entering all incoming checks into Excel spreadsheet
- Order office supplies
- Direct emails to appropriate individuals
- Assist CEO and Office Manager with tasks.
Preschool Teacher
First Baptist Church of Jacksonville
02.2014 - 02.2015
- Developed and implemented engaging lesson plans that fostered children's creativity and critical thinking.
- Assessed individual student progress and tailored instructional strategies to meet diverse learning needs.
- Cultivated a nurturing classroom environment that promoted social-emotional development and positive behavior.
- Collaborated with parents and staff to support students' academic growth and well-being.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Patient Access Clerk
Onslow Memorial Hospital
11.2013 - 04.2014
- Checked in patients in fast paced trauma ER
- Managed patient registrations and appointment scheduling to enhance operational efficiency.
- Processed insurance verifications and coordinated benefits information for patients.
- Ensured compliance with healthcare regulations and maintained accurate patient records.
- Monitored front desk operations to maintain high levels of customer service satisfaction.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
Unit Secretary
Beaufort Memorial Hospital
09.2012 - 10.2013
- Coordinated patient admissions, ensuring accurate documentation and efficient communication among healthcare staff.
- Managed scheduling of appointments, optimizing workflow and enhancing patient satisfaction.
- Developed and maintained filing systems for medical records, improving accessibility and compliance with regulations.
- Assisted in training new unit secretaries, fostering a collaborative work environment and knowledge sharing.
- Implemented electronic health record updates, streamlining processes and reducing clerical errors.
- Facilitated interdepartmental communication, enhancing coordination between nursing staff and administrative teams.
Education
Bachelor's - Criminal Justice
American InterContinental University
Schaumburg, IL11-2015
No Degree - General Education
Technical College of The Lowcountry
Beaufort, SCNo Degree - General Education
Arizona Western College
Yuma, AZNo Degree - General Education
Rowan Cabarrus Community College
Concord, NCHigh School Diploma -
Central Cabarrus High School
Concord, NC05-2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- 80 WPM Typing Speed
- Medical Terminology
- Microsoft Office
- Expense Reports
Timeline
Virtual Services Manager
Center For Emotional Health
04.2025 - Current
Scheduling-Team Lead
Center For Emotional Health
08.2024 - 04.2025
Appointment Scheduler
Center For Emotional Health
01.2022 - 08.2024
Office Manager
Center For Emotional Health
08.2020 - 01.2022
Office Manager/Outreach Coordinator
Vietnam Veterans Memorial Fund
05.2019 - 10.2020
Office Administrator
Vietnam Veterans Memorial Fund
09.2017 - 05.2019
Preschool Teacher
First Baptist Church of Jacksonville
02.2014 - 02.2015
Patient Access Clerk
Onslow Memorial Hospital
11.2013 - 04.2014
Unit Secretary
Beaufort Memorial Hospital
09.2012 - 10.2013
Bachelor's - Criminal Justice
American InterContinental University
No Degree - General Education
Technical College of The Lowcountry
No Degree - General Education
Arizona Western College
No Degree - General Education
Rowan Cabarrus Community College
High School Diploma -
Central Cabarrus High School