Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jessica Martin

Raleigh

Summary

Dedicated professional with expertise in patient intake management, crisis intervention, and healthcare coordination. Proven ability to enhance service delivery and support patient well-being through effective communication and collaboration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Life Skills Trainer

Learning Services
Raleigh
06.2025 - Current
  • Developed individualized life skills programs for diverse client needs.
  • Implemented behavior management strategies to promote positive interactions.
  • Coordinated community resources to support client development and engagement.
  • Maintained accurate documentation of client progress and program effectiveness.
  • Helped clients to build and recognize strengths and self-worth.
  • Promoted development of positive social skills by modeling appropriate behavior.

Intake Manager

SouthLight Healthcare
Raleigh
03.2023 - Current
  • Managed patient intake process for mental health and substance use services.
  • Coordinated communication between patients and healthcare providers for efficient service delivery.
  • Reviewed patient documentation to ensure compliance with healthcare regulations.
  • Trained new staff on intake procedures and electronic health record systems.
  • Facilitated initial assessments to determine patient needs and appropriate resources.
  • Collaborated with interdisciplinary teams to enhance patient care strategies.
  • Maintained accurate records of patient interactions in electronic systems.
  • Assisted in developing policies and procedures for the intake process.
  • Monitored progress of intakes and provided feedback to staff members.
  • Developed relationships with local organizations to identify potential referral sources.
  • Provided guidance on complex cases and assisted with problem solving.
  • Created training materials for staff related to intake procedures.
  • Collaborated with other departments to coordinate services for clients.
  • Facilitated team meetings focused on improving the overall effectiveness of the program's intake process.
  • Supported patients by providing information on available services and programs.

Shelter Intake Worker

St. John MCC
Raleigh
11.2022 - 09.2024
  • Conducted client intake assessments to determine shelter eligibility and needs.
  • Maintained accurate records of client information and case notes in system databases.
  • Communicated effectively with clients, providing empathy and support during intake sessions.
  • Ensured a safe and welcoming environment for clients entering the shelter facility.
  • Collaborated with team members to develop strategies for improving client engagement.
  • Participated in training sessions to enhance skills in crisis intervention techniques.
  • Monitored the intake process to ensure compliance with applicable laws, policies, procedures, and standards.
  • Attended staff meetings and trainings related to agency operations.
  • Ensured that all documentation was accurate, complete, timely, and compliant with relevant laws and regulations.
  • Provided guidance and direction to volunteers assigned to the intake team.
  • Intervened when conflicts arose between clients or staff members at the shelter.
  • Researched potential sources of funding for programs serving homeless individuals.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.

Patient Care Technician

Triangle Springs
Raleigh
02.2018 - 03.2023
  • Monitored patient vital signs and reported changes to nursing staff.
  • Assisted patients with daily living activities and personal care needs.
  • Maintained clean and safe patient environments throughout the facility.
  • Documented patient information accurately in electronic health records.
  • Collaborated with healthcare team members to provide comprehensive patient care.
  • Supported therapeutic activities and encouraged patient participation in programs.
  • Assisted with patient admissions, discharges and transfers.
  • Provided direct patient care and assistance to healthcare team members.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Helped create a safe environment by following infection control policies.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Restocked unit frequently with necessary medical supplies.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Instructed new employees on proper techniques of performing daily tasks.

Direct Support Professional

Hilltop Home
Raleigh
09.2014 - 02.2018
  • Assisted individuals with daily living activities and personal care needs.
  • Collaborated with team members to promote a positive living environment.
  • Monitored and documented clients' progress and changes in behavior.
  • Facilitated recreational activities to enhance social skills and engagement.
  • Communicated effectively with families regarding client welfare and updates.
  • Provided crisis intervention support during challenging situations for clients.
  • Maintained a clean, safe, and welcoming home environment for residents.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted individuals in learning and developing new skills.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.

Education

GED -

Wake Technical Community College
Raleigh, NC
12-2013

Skills

  • Patient intake management
  • Electronic health records
  • Compliance auditing
  • Crisis intervention
  • Policy development
  • Healthcare coordination
  • Team collaboration
  • Staff training
  • Problem solving
  • Conflict resolution
  • Active listening
  • Effective communication
  • Documentation accuracy
  • Resource allocation
  • Client assessment
  • Crisis intervention techniques

Certification

  • CPI
  • CPR/First Aid

References

References available upon request.

Timeline

Life Skills Trainer

Learning Services
06.2025 - Current

Intake Manager

SouthLight Healthcare
03.2023 - Current

Shelter Intake Worker

St. John MCC
11.2022 - 09.2024

Patient Care Technician

Triangle Springs
02.2018 - 03.2023

Direct Support Professional

Hilltop Home
09.2014 - 02.2018

GED -

Wake Technical Community College

Similar Profiles

CREATE PROFILE
Jessica Martin