Jessica Mann
Gibsonville
Summary
Dynamic Internet Sales Consultant with over 8 years of experience in building strong customer relationships and implementing effective sales strategies through VinSolutions. Known for attention to detail and negotiation skills, effective communication skills and customer service, contributing to enhanced customer satisfaction and increased sales conversions.
Overview
8
8
years of professional experience
Work History
Internet Sales Consultant
David Westcott Buick-GMC
Burlington
12.2017 - Current
- Utilized CRM software to track customer interactions and follow-ups.
- Responded promptly to customer inquiries via phone, email, and online chat.
- Maintained up-to-date knowledge of company's website content, features and functionality as well as updated dealerships photos, rebates, incentives and website banners.
- Provided expert guidance on vehicle features and benefits to customers.
- Assisted customers in navigating financing options and paperwork processes.
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations to showcase vehicle capabilities and technology.
- Organized promotional events to attract potential buyers and increase visibility.
- Worked closely with IT department on troubleshooting any technical issues related to the website or customer accounts.
- Developed and implemented strategies for increasing internet sales.
- Monitored website analytics data to detect any errors or problems that could affect user experience or conversions.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Education
Associate of Applied Science - Criminal Justice
Alamance Community College
Graham, NC12-2021
Skills
- CRM software proficiency within VinSolutions
- Website analytics
- VAuto proficiency
- Product demonstrations
- Internet sales strategies
- Customer relationship management
- Effective communication
- Relationship building
- Attention to detail
- Negotiation skills
- Sales strategy development
- Self-motivation
- Time management
- Microsoft Office
- Adaptable
Timeline
Internet Sales Consultant
David Westcott Buick-GMC
12.2017 - Current
Associate of Applied Science - Criminal Justice
Alamance Community College