Jessica Madden
Durham
Summary
Active Registered Nurse with extensive experience at Duke University Hospital, excelling in patient relations and staff supervision. Proven leadership in mentoring junior nurses and enhancing patient satisfaction through effective communication and crisis intervention. Fluent in Spanish, I leverage emotional awareness to foster a supportive environment, driving continuous improvement in nursing practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Regestered Nurse
Duke University Hospital
07.2022 - Current
- Assisted in providing patient care by monitoring vital signs and reporting changes to medical providers.
- Documented patient information accurately in electronic health records systems for tracking progress.
- Participated in patient education initiatives, reinforcing health information and promoting wellness practices.
- Responded promptly to patient inquiries, ensuring a supportive environment conducive to recovery.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Supported daily operations by maintaining cleanliness and organization of patient rooms and common areas.
- Collaborated with healthcare team to implement care plans tailored to individual patient needs.
- Engaged in continuous learning through training sessions on new medical protocols and technologies.
Charge Nurse
Duke University Hospital
07.2022 - Current
- Oversaw daily nursing operations, ensuring high standards of patient care and safety.
- Mentored junior nursing staff, fostering professional development and improving team performance.
- Administered medications and treatments according to established protocols, enhancing patient recovery outcomes.
- Collaborated with interdisciplinary teams to coordinate comprehensive care plans for patients.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Fostered culture of continuous improvement, leading to adoption of innovative nursing practices.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Education
Bachelor of Science - Bachelor of Science in Nursing
University of North Carolina At Wilmington
Wilmington, NC05-2026
Associate of Science - Nursing
Durham Technical Community College
05-2022
Skills
- Nursing staff leadership
- Relationship building
- Staff supervision
- Patient relations
- Emotional awareness
- Fluint in Spanish
Accomplishments
- Supervised team of 18 staff members.
- I have been nominated for the Daisy award 2 times.
- Lead the improvement of team building in the unit
Certification
- Licensed Registered nurse for 3 years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regestered Nurse
Duke University Hospital
07.2022 - Current
Charge Nurse
Duke University Hospital
07.2022 - Current
Bachelor of Science - Bachelor of Science in Nursing
University of North Carolina At Wilmington
Associate of Science - Nursing
Durham Technical Community College
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