Jessica Locklear
Rowland
Summary
Dedicated customer service representative with expertise in resolving inquiries and complaints. Known for effective communication and time management skills, consistently delivering high-quality support.
Detail-oriented professional experienced in customer service and administrative support. Proven ability to collaborate with teams to resolve issues efficiently and manage scheduling effectively.
Committed to enhancing customer satisfaction and operational efficiency. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Piedmont Natural Gas
Fayetteville
05.2025 - Current
- Assisted customers with inquiries regarding natural gas services and billing issues.
- Processed service requests and tracked customer interactions using internal software systems.
- Collaborated with team members to resolve customer complaints efficiently and effectively.
- Educated customers on safety practices related to natural gas usage and emergencies.
- Provided support in scheduling appointments for service technicians to address customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Assistant
Bayada Home Health
Laurinburg
08.2019 - 04.2023
- Managed scheduling for client appointments and staff assignments.
- Coordinated communication between healthcare teams and clients.
- Maintained accurate patient records in electronic health systems.
- Prepared documentation for insurance billing and compliance audits.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
Some College (No Degree) - Human Services
Richmond Community College
Hamlet, NCSkills
- Customer service
- Communication skills
- Time management
- Team collaboration
- Multi-line phone talent
- Scheduling coordination
- Spreadsheets
- Coordination
- Research
- Adaptability and flexibility
- Call center operations
Affiliations
- Team Player
- Great Communicator
- Accountable
- Flexible
- Dependable
Accomplishments
- MVP for a couple of months within my team
- Barnabas award with previous employee ( Which is an out standing award within the organazation
Certification
- CDL Licenses
- CNA Certification
- Pharmacy Tech Certification
- Working on associates degree for Human Services degee
Languages
English
Professional
Conclusion
- I will be an asset to this company as I already am and will go above and beyond my duties in this position to make sure that I succeed in this Role. I really look forward to my interview with you soon.
Timeline
Customer Service Representative
Piedmont Natural Gas
05.2025 - Current
Administrative Assistant
Bayada Home Health
08.2019 - 04.2023
Some College (No Degree) - Human Services
Richmond Community College
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