Summary
Overview
Work History
Education
Skills
Timeline
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Jessica LeBerte

Carolina Beach

Summary

Driven Engagement Manager with 6 plus years in Project Management. Great at fostering relationships and ensuring project success through risk mitigation and problem solving. Top security cleared and certified in ServiceNow.

Overview

8
8
years of professional experience

Work History

Engagement Manager

ECS Tech
10.2022 - Current
  • Managed complex SaaS project engagements involving large federal clients and multi-million dollar budgets, consistently meeting or exceeding client expectations and ensuring project continuation after Go-Live.
  • Lead multiple teams of Developers, Business Analysts and Solutions Architects to success using Agile and Scrum methodology.
  • Implemented out of the box and customized ServiceNow portals and applications to exceed individual client needs and remediate corporate pain points.
  • Produced ~$10M of revenue through contract renewals and additional client customizations
  • Created and tracked important metrics and reports using Jira and SNOW

Project Manager

McLeod Software
01.2020 - 06.2022
  • Managed and was the key point of contact for our newly developed software project, mitigated any possible bugs and built lasting client relationships.
  • Oversaw all aspects of the Data Science team maintaining our Rate Analysis Software (MPact)
  • Implemented customer training and assisted with software sales by providing client demos
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Operations Project Coordinator

McLeod Software
04.2018 - 01.2022
  • Identified opportunities for process automation and improvement in SOP.
  • Ensured successful implementations and appropriate training was seen through on ~150 clients.
  • Managed and approved expense reports on a team of ~200 members, ensuring company funds were being utilized correctly and team members were being compensated in a timely manner.
  • Conducted post-project evaluations to identify areas of improvement for future initiatives.

Software Support Coordinator

Command Alkon
06.2016 - 01.2018
  • Handled all incoming client calls of customers experiencing issues in their software, and ensured they were triaged out to the correct technical tier
  • Ensured sales orders and contracts where being entered and processed correctly
  • Managed client interactions and and diffused any heated situations where the client was upset over any system issues

Education

Certified Scrum Master
03.2023

ServiceNow Certified System Administrator
01.2023

Project Management: Solving Project Problems
05.2022

Project Management Simplified
05.2022

Skills

Project Management, ServiceNow, Agile, Scrum, Jira, WebEx, Microsoft Suite, Problem Solving, Team Building, Change Management, Continuous Process Improvement

Timeline

Engagement Manager

ECS Tech
10.2022 - Current

Project Manager

McLeod Software
01.2020 - 06.2022

Operations Project Coordinator

McLeod Software
04.2018 - 01.2022

Software Support Coordinator

Command Alkon
06.2016 - 01.2018

Certified Scrum Master

ServiceNow Certified System Administrator

Project Management: Solving Project Problems

Project Management Simplified

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Jessica LeBerte