Jessica Lamb
Charlotte
Summary
Customer-focused professional with over 20 years of experience in guest services, including roles as a customer service representative, shuttle driver, Amazon delivery driver, call center representative, and Service BDC specialist. Proven ability to deliver exceptional customer experiences, manage high-volume interactions, and maintain professionalism in fast-paced environments. Skilled in communication, problem-solving, scheduling, and logistics coordination, with a strong commitment to reliability, safety, and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service BDC Representative
Parks Chevrolet
02.2025 - 10.2025
- Collaborated with sales team to generate leads and schedule appointments for potential customers
- Managed a high volume of inbound calls, emails, and online inquiries from customers
- Provided exceptional customer service to clients, ensuring their needs and concerns were addressed promptly and effectively
Porter
Huntersville Ford
03.2024 - 09.2024
- Assisted customers with vehicle pickups and drop-offs, ensuring timely service and satisfaction.
- Maintained cleanliness of showroom and service areas, contributing to a positive customer experience.
- Coordinated with service department to streamline vehicle maintenance processes, enhancing efficiency.
- Performed routine vehicle inspections, identifying issues and facilitating prompt repairs.
- Fostered seamless communication between customer service and technical teams, enhancing overall operational efficiency.
Call Center Rep
Chime
10.2022 - 01.2023
- Handled over 100 customer inquiries daily, resolving issues and ensuring satisfaction - Enhanced communication skills
- Achieved a 95% customer satisfaction rate by efficiently addressing concerns - Improved problem-solving abilities
- Utilized CRM software to track and manage customer interactions - Strengthened organizational skills
- Collaborated with team members to streamline call processes - Fostered teamwork and collaboration
- Provided detailed feedback to management on common issues - Contributed to process improvements
Delivery Driver
Amazon
06.2020 - 06.2021
- Delivered over 200 packages daily, ensuring timely and accurate deliveries, improving customer satisfaction.
- Maintained vehicle cleanliness and performed routine maintenance, reducing downtime and repair costs.
- Navigated efficiently using GPS and route optimization tools, cutting delivery times by a measurable margin.
- Optimized delivery routes, significantly reducing transit times and enhancing customer satisfaction while maintaining a perfect safety record.
- Fostered strong relationships with team members and customers, contributing to a positive work environment and enhancing overall service quality.
Server
Dilworth Neighborhood Grill
03.2017 - 12.2018
- Assisted servers in delivering food and beverages to enhance customer satisfaction.
- Maintained cleanliness of dining areas, ensuring adherence to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and service efficiency.
- Supported inventory management by restocking supplies and organizing storage areas.
- Responded promptly to guest inquiries, providing information on menu items and specials.
- Implemented improvements in workflow processes, contributing to smoother operations during peak hours.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Education
Social Work (NA) - undefined
University of Nebraska At Omaha
Omaha, NE05.2005
Diploma - undefined
North Platte High School
North Platte, NE05.2004
Skills
Guest rapport building, Phone communication, Cash register, Attention to detail, Computer literacy, Paratransit, Customer support, Hospitality, Organizational skills, Serving, Client interaction via phone calls, Office experience, Time management, Restaurant experience, Microsoft Office, Team Collaboration Time Management Problem Solving Attention to Detail Customer Engagement, Handling customer inquiries, Phone etiquette, Greeting customers, Data entry,
Microsoft Excel, Communication skills, Shuttle driving, Basic math, Maintaining an organized workspace, Typing, Multi-line phone systems, Administrative experience, Retail math, Delivery driver experience, Customer service, Cash handling, Kitchen experience, Guest relations, Managing patient records, POS
Certification
- Microsoft Office Specialist (MOS), Microsoft Corporation
- Driver's License
- Food Handler Certification
- Non-CDL Class C
Timeline
Service BDC Representative
Parks Chevrolet
02.2025 - 10.2025
Porter
Huntersville Ford
03.2024 - 09.2024
Call Center Rep
Chime
10.2022 - 01.2023
Delivery Driver
Amazon
06.2020 - 06.2021
Server
Dilworth Neighborhood Grill
03.2017 - 12.2018
Social Work (NA) - undefined
University of Nebraska At Omaha
Diploma - undefined
North Platte High School