Jessica Kittrell
Raleigh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Southerland Global Services
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Beauty Sales Associate
Target
11.2023 - 03.2024
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
Delivery Driver Supervisor
Amazon.Inc
05.2023 - 12.2023
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.
Associate Supervisor
Adventure Landing
07.2022 - 05.2023
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Lead Retail Merchandiser
Nordstrom-Rack
01.2021 - 07.2022
- Increased sales performance by developing and implementing innovative merchandising strategies.
- Streamlined inventory management process by organizing products for easy accessibility and restocking.
- Reduced out-of-stock occurrences by consistently monitoring inventory levels and proactively ordering new merchandise.
Fulfillment Coordinator
Amazon.Inc
11.2020 - 01.2021
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies between physical stock and database records.
- Maintained accurate documentation of all shipments, ensuring proper record-keeping for future reference or audit purposes.
Counselor Supervisor
YMCA
11.2019 - 03.2020
- Improved client outcomes by implementing evidence-based counseling techniques and interventions.
- Enhanced team morale and productivity by providing regular supervision, feedback, and support to counselors.
- Developed individualized treatment plans with measurable goals for each client, ensuring targeted intervention strategies.
- Streamlined documentation processes, resulting in reduced paperwork errors and increased efficiency among counselors.
Clinical Research Specialist
Rex Hospital
10.2019 - 03.2020
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Streamlined data collection processes for improved accuracy and efficiency in study results analysis.
- Collaborated with cross-functional teams to design, implement, and evaluate clinical research protocols.
- Contributed to successful FDA approval of new medical devices through diligent management of investigational studies.
Shift Supervisor
Wendy’s
07.2018 - 05.2019
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Childcare Assistant Teacher
Little River Daycare
01.2016 - 07.2018
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
Education
High School Diploma - Biomedical Sciences
Southeast Raleigh High School
Raleigh, NC05.2020
Bachelor of Science - Public Health Education
North Carolina Central University
Durham, NC05.2025
Skills
- Customer Relations
- Conflict Mediation
- Training and mentoring
- Risk Management
- Productivity Improvement
- Schedule Management
- Compliance Monitoring
- Workflow Management
- Advanced problem solving
- Strong leadership abilities
- Quality assurance standards
- Project management experience
Timeline
Customer Service Representative
Southerland Global Services
09.2024 - Current
Beauty Sales Associate
Target
11.2023 - 03.2024
Delivery Driver Supervisor
Amazon.Inc
05.2023 - 12.2023
Associate Supervisor
Adventure Landing
07.2022 - 05.2023
Lead Retail Merchandiser
Nordstrom-Rack
01.2021 - 07.2022
Fulfillment Coordinator
Amazon.Inc
11.2020 - 01.2021
Counselor Supervisor
YMCA
11.2019 - 03.2020
Clinical Research Specialist
Rex Hospital
10.2019 - 03.2020
Shift Supervisor
Wendy’s
07.2018 - 05.2019
Childcare Assistant Teacher
Little River Daycare
01.2016 - 07.2018
Bachelor of Science - Public Health Education
North Carolina Central University
High School Diploma - Biomedical Sciences
Southeast Raleigh High School
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