Jessica Keck
Clayton,NC
Summary
I have a strong passion for working with animal and people and have dedicated more then 9 years to the Veterinary field. Caring for animals and supporting their families is truly what I enjoy most. I am compassionate, empathetic, and understand the emotional challenges that can arise when pets require medical care.
Having owned animals through out my life, I appreciate the importance bond between pets and their families. I also recognize the value of clear, effective communication in providing excellent client service and patient care.
My husband served in the military for the first 23 years of our marriage and is now retired. As a result of his first civilian job they are moving us from Oregon to North Carolina.
Overview
10
10
years of professional experience
Work History
Lead Customer Service Representative
Nimbus Pet Hospital
Hillsboro, OR
04.2024 - Current
- Designed and implemented training programs for new representatives to enhance service quality.
- Resolved complex customer inquiries, ensuring timely and effective solutions.
- Collaborated with management to design customer feedback initiatives, enhancing client engagement.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Managed incoming phone calls and promptly responded to emails.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- knowledgeable in Ezyvet, Idexx
- Administered medication dispensing processes to ensure accurate and timely delivery.
- Supported families during euthanasia consultations by providing comprehensive information and ensuring a compassionate experience.
Customer Service Representative
Bethany Family Pet Clinic
Portland, OR
08.2021 - 04.2024
- Managed communication channels by handling phone calls and addressing email inquiries. Oversaw phone and email communications to ensure prompt responses.
- Coordinated collection and input of vaccination data into medical records to ensure accurate patient history.
- Facilitated morning check-in procedures for surgery patients.
- Facilitated clear communication to foster collaboration among team members.
- Conducted triage assessments for patients via phone to facilitate timely emergency referrals.
- Collaborated with certified technicians to address technical issues effectively.
- Obtained Fear Free Certification Level 2 to enhance patient care and improve veterinary experiences for animals and clients.
Customer Service Representative/Veterinary Assistant
Best Friend Animal Hospital
Saint Robert, MO
07.2018 - 07.2021
- Facilitated patient preparation for surgical procedures.
- Executed blood draw procedures while ensuring adherence to safety protocols.
- Assisted patients with walking and provided meals to ensure comfort and care.
- Recorded and analyzed vital signs and temperature to support patient health following surgical procedures.
- Performed regular cleaning and sanitization of kennels and work areas, adhering to health and safety protocols.
- Executed blood work procedures to ensure accurate diagnostic results.
- Engaged with owners to convey information effectively, fostering strong relationships and understanding.
- Handled incoming phone inquiries, prioritizing clear communication and responsive customer service.
- Prepared and distributed medication to support patient treatment plans.
- Managed the collection and organization of medical records to maintain accurate and accessible patient documentation.
Administrative Assistant
Raytheon
Grafenwoehr Germany
07.2016 - 06.2018
- Responded to phone inquiries and emails promptly. Assisted clients with their inquiries through effective communication.
- Coordinated and maintained daily schedule for senior warehouse executive to ensure effective time management.
- Facilitated accurate completion of custom paperwork to ensure compliance for international shipping of essential equipment.
- Oversaw inventory assessments and inspections to ensure optimal stock levels and quality control.
- Coordinated logistics for packaging and shipping of parts and equipment to support operations at multiple NATO training sites.
Education
Peaceful Euthanasia Specialist -
Lap Of Love
01.2025
High School Diploma -
Mitchell High School
Colorado Springs, CO05.1998
Veterinary Assistant -
Penn Foster Career School
Scranton, PA02.2014
Skills
- Promote tranquility
- Effective verbal communication
- Effective phone triage skills
- Educate clients on flea and tick prevention options
- Client communication management
- Records management
- Familiarity with Ezyvet and Avimark
- Training new team members
- Task prioritization
- Supportive customer relations
- Proficient in call handling
Timeline
Lead Customer Service Representative
Nimbus Pet Hospital
04.2024 - Current
Customer Service Representative
Bethany Family Pet Clinic
08.2021 - 04.2024
Customer Service Representative/Veterinary Assistant
Best Friend Animal Hospital
07.2018 - 07.2021
Administrative Assistant
Raytheon
07.2016 - 06.2018
Peaceful Euthanasia Specialist -
Lap Of Love
High School Diploma -
Mitchell High School
Veterinary Assistant -
Penn Foster Career School