Jessica Joyner
Greenville
Summary
Versatile and dynamic professional with a proven track record at Ricci Law Firm, enhancing client satisfaction and streamlining case management through expert relationship building and critical thinking. Excelled in roles requiring computer proficiency and exceptional customer service, achieving significant improvements in efficiency and client relations.
Overview
7
7
years of professional experience
Work History
Workers Compensation Case Manager
Ricci Law Firm
08.2023 - 01.2025
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Conducted detailed client intakes and entered information into company database.
Technical Support Representative
Conduent Business Services
04.2021 - 08.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Sales Support Specialist
Focus Services
02.2019 - 04.2021
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Shift Leader
Subway
06.2018 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
GED -
Pitt Community College
Winterville, NC05-2018
Skills
- Case evaluation
- Relationship building
- Claims management
- Willing to learn
- Customer service
- Problem-solving
- Reliability
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft outlook
- Microsoft office
Timeline
Workers Compensation Case Manager
Ricci Law Firm
08.2023 - 01.2025
Technical Support Representative
Conduent Business Services
04.2021 - 08.2023
Sales Support Specialist
Focus Services
02.2019 - 04.2021
Shift Leader
Subway
06.2018 - 02.2019
GED -
Pitt Community College
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