Jessica Jones
Raleigh
Summary
Experienced Dental & Administrative Operations Professional with 10+ years of success supporting fast-paced healthcare and business environments. Proven ability to lead teams, optimize front-office operations, manage patient relations, and support financial and administrative workflows. Recognized for professionalism, attention to detail, and delivering exceptional customer and patient experiences.
Overview
12
12
years of professional experience
Work History
Practice Manager
Parkstone Dental Care
06.2025 - Current
- Oversee daily administrative and operational functions to ensure efficient office workflows and patient satisfaction.
- Partner with leadership and clinical teams to meet business objectives and patient care standards.
- Train, coach, and mentor team members, fostering a collaborative and high-performing work culture.
- Support scheduling, payroll coordination, inventory control, and compliance initiatives.
- Track performance metrics, assist with financial goal setting, and identify opportunities for operational growth.
Treatment Coordinator
Parkstone Dental Care
05.2024 - 06.2025
- Coordinated patient scheduling for multiple providers using Dentrix, reducing no-shows through proactive confirmations.
- Verified insurance benefits, submitted claims, and followed up on outstanding balances.
- Reviewed treatment plans, explained procedures and payment options, and improved patient understanding and acceptance.
- Posted patient and insurance payments while maintaining accurate accounts receivable records.
- Delivered professional, compassionate front-desk support while maintaining confidentiality standards.
Guest Service Team Lead
Giant Foods
02.2023 - 05.2024
- Led front-end customer service operations, resolving inquiries and complaints efficiently.
- Managed high-volume phone and in-person customer interactions with professionalism.
- Balanced and reconciled cash drawers accurately at each shift.
- Ensured a consistently positive customer experience through attentive service.
Administrative Assistant
Koren Dental Management
01.2019 - 02.2023
- Prepared and formatted professional correspondence, reports, spreadsheets, and presentations.
- Assisted with onboarding and training of new hires on office systems and procedures.
- Coordinated meetings, prepared agendas, and documented notes to support leadership initiatives.
- Maintained office inventory, records, and filing systems to support smooth daily operations.
- Collaborated with management to streamline administrative processes and improve workflow efficiency.
Patient Care Coordinator
Total Smiles of Durham
07.2014 - 01.2019
- Verified patient eligibility and insurance coverage, reducing billing errors and claim denials.
- Scheduled appointments, managed high call volumes, and addressed patient inquiries.
- Maintained accurate patient charts, treatment plans, and medical histories.
- Supported dental staff by generating reports and improving front-desk efficiency.
Education
Business Management - Online Coursework
Mitchell Community College
Remote01.2026
Skills
- Dental Office & Practice Management
- Patient Relations & Scheduling
- Insurance Verification & Billing (Dental/Medical)
- Accounts Receivable & Payment Posting
- Team Leadership & Training
- Compliance (HIPAA, OSHA)
- EMR & Practice Management Systems (Dentrix, Eaglesoft, Open Dental, Epic, Carestack, SoftDent)
- Microsoft 365 (Word, Excel, PowerPoint, Outlook)
- Customer Service & Conflict Resolution
- Inventory & Office Management
Languages
English
Certifications Authorizations
Authorized to work in the United States for any employer
Personal Information
- Work Permit: Authorized to work in the United States for any employer
- Visa Status: Authorized to work in the United States for any employer
Timeline
Practice Manager
Parkstone Dental Care
06.2025 - Current
Treatment Coordinator
Parkstone Dental Care
05.2024 - 06.2025
Guest Service Team Lead
Giant Foods
02.2023 - 05.2024
Administrative Assistant
Koren Dental Management
01.2019 - 02.2023
Patient Care Coordinator
Total Smiles of Durham
07.2014 - 01.2019
Business Management - Online Coursework
Mitchell Community College