JESSICA JOHNSTON
Asheville
Summary
Innovative and hardworking individual with experience in sales and customer service. Proven track record for driving sales, exceeding goals, and building relationships with customers. Highly organized, with strong communication and problem-solving skills to motivate and lead sales teams to success.
Overview
10
10
years of professional experience
Work History
Sales Lead
Mast General Store
03.2023 - 03.2025
- Took on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
- Provided excellent customer service throughout the entire sales process from initial inquiry to purchase completion.
- Educated customers about brands to incite excitement about company's mission and values.
- Trained, coached, and mentored new sales associates for maximum performance.
Visual Merchandiser
Mast General Store
02.2019 - 03.2023
- Merchandised new arrivals throughout the store to generate sales.
- Implemented company directives by visual merchandising.
- Educated sales associates on how to merchandise products and maintain displays.
- Helped open a new store in 2020.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Worked with store managers to implement new displays, promotions and store layout changes.
Assistant Store Manager
DeWoolfson Down
02.2015 - 03.2017
- Managed a team whose passions were to sell quality bedding.
- Created and managed customer accounts in-store and online.
- Produced social media content on all platforms.
- Assisted in buying at the Spring 2017 Atlanta market.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Associate in Science (A.S.) - Business Administration
Haywood Community College
05.2023
Skills
- Product Knowledge
- Time Management
- Relationship Building
- Team Leadership
- Visual Merchandising
- Product Promotions
- Shipping and Receiving
- Buying
Timeline
Sales Lead
Mast General Store
03.2023 - 03.2025
Visual Merchandiser
Mast General Store
02.2019 - 03.2023
Assistant Store Manager
DeWoolfson Down
02.2015 - 03.2017
Associate in Science (A.S.) - Business Administration
Haywood Community College
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