Jessica J. Blackwell
Charlotte,NC
Summary
Accomplished Technical Architect with 5 years of experience in comprehensive design and development of software project infrastructure and architecture. Collaborative problem-solver who excels in meeting clients' technical needs while improving business operations. Seasoned team leader with the technical expertise and interpersonal skills to deliver exceptional project outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Architect / Business Architect / Scrum Master / Product Owner
IRS - Sky Solutions
07.2020 - Current
- Provide analytical support to the program management office and architecture and design guidance to project teams while mentoring product owners and filling scrum master duties.
- Advise on integrating IT programs with other business programs of equivalent complexity.
- Develop and maintain records of customer requests, level of efforts and timelines to monitor and track team expenditures against resource allocation to recommend process improvements.
- Provide consistent and timely updates of team status, identify potential problem areas, and recommend actions to resolve variances from projected timeline to ensure effective program performance and management oversight.
- Monitor issues identified in requirement audits, system functionality and performance metrics by managing and tracking remediation efforts and corrective actions across multiple cross-functional teams.
- Identify problems that threaten system performance and proactively seek to resolve issues.
- Advocate for the customer while protecting the team, ensuring agreed upon requirements are achieved.
- Provide architecture and design guidance to project teams developing BPM solutions using PEGA.
- Lead business and technical project dimensions solving complex business requirements.
- Architect and provide system solutions by comparing advantages and disadvantages.
PEGA Certified Senior System Architect
Skill Storm
01.2020 - 07.2020
- Quickly adapt to new technologies while leveraging object oriented programming principles and best practices while providing technical direction and decisions for the proposed solution.
- Assist with design and configuration support services.
- Work with the team to provide technical insight on aligning existing and planned architecture.
- Gain proficiency in the PEGA environment while mastering flexible object-oriented design for reusability across multiple lines of business.
- Plan & schedule working sessions with business, product owners and other stakeholders to meet delivery goals and objectives.
- Create process flows depicting the proposed design for change management processes so high-level decision makers may focus discussions on roles and operations that will be involved.
Enterprise Level Technology Specialist, Intern
Lumber River EMC
02.2019 - 05.2019
- Analyze current systems and recommend process improvements through automation and provide supportive documentation.
- Manage, automate and organize monthly and year to date analysis of completed work orders, budget and contracts in Excel utilizing Visual Basic.
- Update work groups and map them to appropriate resources.
- Create active users to update department lists and standardize role types by setting appropriate permissions based on security analysis reports.
- Aid the conversion from paper to digital documents for HQ relocation by updating proper variables.
- Maintain HTML pages for standard operating procedures on intranet.
- Create data flow diagrams and entity relationship diagrams for separation of concerns project.
Education
BA - Computer Science
University of North Carolina At Pembroke
Pembroke, NC01.2019
Skills
- Proficient in Java programming
- Proficient in HTML
- Proficient in Cascading Style Sheets
- Proficient in SQL query optimization
- Proficient in Tableau reporting
- User-centric design principles
- Data protection skills
- Application of DevOps principles
- Customer engagement
- Fostering collaborative relationships
Certification
- Scrum Master, SAFe
- Product Owner / Product Manager, SAFe
- Certified Robotics System Architect, Pega
- Senior System Architect, Pega
- System Architect, Pega
- Business Architect, Pega
Accomplishments
IRS ECM Program recognition for coaching more than one product owner, taking initiative to understand numerous business processes, working with program stakeholders to ensure timely delivery, updating management with current valuable team metrics and supporting elaboration efforts.
Personal Information
Citizenship: U.S. Citizen
Security Clearance
Public Trust
Timeline
Systems Architect / Business Architect / Scrum Master / Product Owner
IRS - Sky Solutions
07.2020 - Current
PEGA Certified Senior System Architect
Skill Storm
01.2020 - 07.2020
Enterprise Level Technology Specialist, Intern
Lumber River EMC
02.2019 - 05.2019
BA - Computer Science
University of North Carolina At Pembroke
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