Jessica Ivey

Managing day-to-day operations, including inventory management, bookings, collecting deposits, transportation scheduling, managing party equipment, handling budgeting, pricing, invoicing, tracking to ensure profitability and sustainable growth, establish and maintain relationships with customers/vendors, client consultation, event coordinating, customer satisfaction, and marketing,

• Company Overview: Wilmington, NC
• Greeting customers, scheduling service appointments and receiving vehicle information
• Listening to requests of the service desired and clearly explaining information on the repair order
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs
• Estimating the cost and time needed to do the repair, taking into account the customer's schedule
• Handling customer complaints and maintaining high customer satisfaction standards
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed
• Wilmington, NC

• Company Overview: Fayetteville, NC
• Directs customers to the correct department.
• Answers quickly and tracks incoming phone calls
• Directs the caller to the appropriate department or takes a thorough message and communicates messages to the appropriate party in a timely manner
• Enters data into prospect tracking system and runs prospect reports for managers weekly
• Assist with stocking in new vehicles by making folders, stage, type vehicle or customer information into computer, printing cards, etc
• Fayetteville, NC

• Responsible for excellent delivery of patient care by processing patients and scheduling appointments accurately
• Greet patients, answer phones, confirm appointments, communicate with appropriate departments and individuals regarding matters related to patient care, and/or referring physician requests, follow workflow, enter correct billing/insurance information for all encounters.
• Manage multi-line phone systems, directing calls.
• Handle billing tasks, such as payment collection, invoice generation and account reconciliation.
• Order and maintain office supplies and equipment.