Jessica Horrocks
Durham
Summary
Experienced A+ certified pharmacy technician and clinical trial specialist with a proven track record of over 12 years in effective communication, time management, and leadership. Proficient in a wide range of pharmacy tasks, including customer assistance, data entry, and prescription fulfillment. Clinical trial specialist skilled in contacting participants to collect survey data, requesting and reviewing source documents for clinical event adjudication, troubleshooting issues, providing valuable suggestions, and liaising with medical facilities to obtain necessary medical records.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Dosentrx
10.2024 - Current
- Company Overview: Contractor with Actalent.
- Use Duke Specialty Pharmacy.
- Help Dosentrx team with recruiting new patients for the ReX device- a communication device that connects to the care team regarding refills and side effects.
- Assist with filling the chemotherapy medication, Calquence in cartridges under a sterile hood.
- Label each cartridge to ensure the correct medication goes to the correct patient.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
Certified Pharmacy Technician
Harris Teeter
06.2021 - Current
- Counting and sorting medication.
- Calculating dosages, processing, and filling prescriptions.
- Obtaining customer insurance information and managing payment at the time the patient picks up their medicine
- Organizing patient prescriptions according to the Board of Pharmacy requirements, managing inventory, processing INMAR returns and archiving documents for audits.
- Manage high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provide compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Assist in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Expedite wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
Clinical Trial Specialist
Duke Clinical Research Institute
01.2023 - 06.2023
- Company Overview: Contractor with Actalent.
- Manage time efficiently to complete all tasks within deadlines.
- Collaborate with team members for a study that consists of approximately 20,000 volunteers.
- Follow all HIPAA regulations.
- Perform a variety of duties in research to assist project teams in obtaining, managing, and organizing data collected in clinical trial outcomes.
- Routinely coordinate and communicate with study personnel to report progress, attend weekly and quarterly meetings relating to clinical trials and operations.
- Strong written communication to participants about various issues including data discrepancies, payment, profiles, and engagement into the study.
- Review medical records and screen participants educating them about the study.
- Supported regulatory submissions by compiling accurate documentation and facilitating communications with regulatory agencies.
Inpatient/Outpatient Pharmacy Technician
Duke University Hospital
03.2018 - 01.2023
- Stock non-classified medications and controlled medications in Omnicell's.
- Expedited medication delivery times by coordinating effectively with other pharmacy staff and nurses for prompt distribution to patient care units.
- Assisted in inventory management tasks, including ordering medications and restocking shelves.
- Meds to Beds- delivering discharge medications to patients throughout Duke Hospital.
- Maintained direct communication from patients, nurses, and other appropriate staff.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
Internship
Duke Research at Pickett
06.2022 - 08.2022
- Collaborated with team members to screen/consent volunteers for research studies, studies consisted of approximately 100 volunteers.
- Assisted the study team during three device studies and two investigational drug studies.
- Assisted the study team during procedures such as verifying patient information on labels, collecting blood samples, and completing the required testing on the samples.
- Ensured the study documents were inspected and entered correctly into REDCap.
- Ensured all patient documents were organized appropriately prior to the patients visits.
- Assisted during an audit to verify documents related to the study were completed successfully.
- Oversaw the use of EDC systems such as Medidata Rave and is proficient using EPIC.
Pharmacy Technician
CVS/Pharmacy
06.2013 - 01.2020
- Trained new pharmacy technicians on pharmacy tasks.
- Evaluated inventory and checked expiration dates on all medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Clinical Research Certificate -
North Carolina Central University
Durham, NC01.2022
B.S. - Communication Sciences and Disorders
Western Carolina University
Cullowhee, NC01.2016
Skills
- Microsoft Office Applications
- EPIC software
- REDCap
- Data entry
- Attention to detail
- Problem-solving skills
- Good Clinical Practice
- Data management
- Interpersonal skills
- Teamwork
- Customer service
- Insurance billing
- Medication dispensing
- Brand/Generic medications
- Confidentiality and HIPAA
Licensure Certifications
- North Carolina Board of Pharmacy License (NCBOP)
- Certified Pharmacy Technician (CPhT)
Timeline
Certified Pharmacy Technician
Dosentrx
10.2024 - Current
Clinical Trial Specialist
Duke Clinical Research Institute
01.2023 - 06.2023
Internship
Duke Research at Pickett
06.2022 - 08.2022
Certified Pharmacy Technician
Harris Teeter
06.2021 - Current
Inpatient/Outpatient Pharmacy Technician
Duke University Hospital
03.2018 - 01.2023
Pharmacy Technician
CVS/Pharmacy
06.2013 - 01.2020
B.S. - Communication Sciences and Disorders
Western Carolina University
Clinical Research Certificate -
North Carolina Central University
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