Jessica Higgins
Charlotte
Summary
Dynamic professional with a proven track record at Thompson Child & Family Focus, excelling in relationship building and conflict resolution. Successfully implemented new tracking systems, enhancing operational efficiency and improving service delivery. Adept at coaching and mentoring, fostering team collaboration to achieve project goals and elevate client outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Thompson Child & Family Focus
01.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere and prompt service. Scheduled appointments and coordinated meeting room bookings for staff.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborated with team members to achieve project goals and maintain high standards of quality.
- Implemented continuous improvements to the budgeting process based on feedback from department heads and finance staff.
- Streamlined referral workflows, process and organized documentation by implementing new tracking systems, enhancing operational efficiency.
Family Education Specialist
Thompson Child and Family Focus
01.2021 - 01.2023
- Updated client documentation for accurate, compliant and current records.
- Conducted assessments to identify family needs, tailoring resources to enhance parenting skills and improve outcomes.
- Facilitated parent support groups, encouraging open communication and shared experiences among families.
- Developed and implemented tailored educational programs to enhance parent engagement and learning outcomes.
- Collaborated with educators to assess curriculum effectiveness and recommend strategic improvements.
Childcare Provider
Thompson Child and Family Focus
09.2017 - 01.2021
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Developed engaging educational programs tailored to various age groups and developmental stages.
- Communicated effectively with parents regarding children's progress and behavior, fostering strong relationships.
- Implemented behavior management strategies to promote positive interactions among children.
Customer Service Cashier
Michaels Arts and Crafts
08.2015 - 08.2017
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided tailored recommendations.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Resolved customer complaints professionally, enhancing overall satisfaction.
Education
Bachelor of Arts - Multimedia Storytelling And Journalism
Queens University of Charlotte
Charlotte, NC01-2021
Associate of Arts - Photography
The Art Institute of Charlotte
NC06-2018
Associate of Arts - Visual Arts
Central Piedmont Community College
Charlotte, NC08-2015
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Relationship building
Certification
- CPR Certified
Languages
English
Full Professional
Timeline
Team Lead
Thompson Child & Family Focus
01.2023 - Current
Family Education Specialist
Thompson Child and Family Focus
01.2021 - 01.2023
Childcare Provider
Thompson Child and Family Focus
09.2017 - 01.2021
Customer Service Cashier
Michaels Arts and Crafts
08.2015 - 08.2017
Bachelor of Arts - Multimedia Storytelling And Journalism
Queens University of Charlotte
Associate of Arts - Photography
The Art Institute of Charlotte
Associate of Arts - Visual Arts
Central Piedmont Community College
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