Jessica Herbert
Indian Trail
Summary
Motivated retail professional with a strong record of achieving 50% sales growth and leading teams to top sales rankings in a competitive market. Expertise in optimizing product assortment and implementing merchandising standards while fostering team development to consistently exceed performance metrics.
Overview
16
16
years of professional experience
Work History
Produce Team Leader
Whole Foods Market
2021.10 - 2026.04
- Secured top floral sales ranking in Charlotte Metro for Mother's Day 2025.
- Drove 50% sales growth in department over four years by enhancing team strategies and customer engagement.
- Optimized product assortment, merchandising, and inventory control to align with customer preferences and sales trends.
- Established and upheld highest standards of retail excellence, fostering a customer-centric shopping environment.
Market Assistant Team Leader
Whole Foods Market
2020.02 - 2020.09
- Managed multi-department team; Grocery, Whole Body, Specialty (Wine, Beer, Cheese)
- Executed merchandising standards and ensured planogram compliance to enhance product visibility.
- Led collaboration with SAS to execute store resets.
- Implemented strategies with truck team, resulting in streamlined delivery processes.
- Supported inventory management through regular stock checks and organized stock to maintain optimal product availability.
Grocery Buyer
Whole Foods Market
2020.02 - 2020.09
- Cultivated strong vendor relationships to improve collaboration and support strategic sourcing decisions.
- Collaborated with store managers to maintain optimal stock levels, ensuring product availability and minimizing stockouts.
- Monitored inventory levels and coordinated timely reorder of merchandise, ensuring consistent supply and efficient order tracking.
Customer Service Supervisor
Whole Foods Market
2017.08 - 2020.02
- Resolved customer complaints efficiently, achieving consistently high satisfaction levels.
- Delivered exceptional service during transactions, enhancing overall client satisfaction.
- Cultivated relationships with customers, resulting in increased loyalty and repeat business.
- Trained staff on product knowledge and effective customer engagement techniques.
Director of Operations
Fit to Fight
Charlotte
2010.02 - 2018.09
- Leveraged CRM software to drive 200% membership growth in first year.
- Cultivated client relationships to support business growth and improve account retention.
- Managed daily operations to align with organizational objectives.
Education
Bachelor of Science -
MINNESOTA STATE UNIVERSITY MANKATO
Mankato, Minnesota, USAAssociate of Arts -
LAKE REGION STATE COLLEGE
Devils Lake, North DakotaSkills
- Inventory management
- Supply chain management
- Data analysis
- Operational decision-making
- Team leadership
- Workforce management
- Staff training
- Inventory control
- Time management
- Organization
- Adaptability
- Conflict resolution
- Workforce management
References
- Sarah Hurtado, 720-201-8021
- Elizabeth Maughan, 704-506-4225
- Jennifer Lanyon, 702-717-2676
Timeline
Produce Team Leader
Whole Foods Market
2021.10 - 2026.04
Market Assistant Team Leader
Whole Foods Market
2020.02 - 2020.09
Grocery Buyer
Whole Foods Market
2020.02 - 2020.09
Customer Service Supervisor
Whole Foods Market
2017.08 - 2020.02
Director of Operations
Fit to Fight
2010.02 - 2018.09
Bachelor of Science -
MINNESOTA STATE UNIVERSITY MANKATO
Associate of Arts -
LAKE REGION STATE COLLEGE