Jessica Henderson
Vilas
Summary
Dynamic sales consultant with a proven track record at Johnson Brothers Liquor Company, excelling in customer relationship management and product sales. Recognized for enhancing customer satisfaction through tailored recommendations and strategic promotions. Adept at training teams and optimizing inventory, driving results while fostering strong client connections.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Johnson Brothers Liquor Company
04.2015 - Current
- Achieved sales goals by effectively marketing current products and promotions within assigned territory.
- Developed strong product and trend knowledge to provide accurate information and recommendations.
- Built and maintained strong relationships with key accounts to enhance customer satisfaction.
- Collaborated with team members to develop effective sales strategies and promotions.
- Prepared and delivered professional sales presentations to customers by balancing the company’s priorities and the customers needs.
- Contributing to team effort by accomplishing related results as needed.
Bar Manager
Town Tavern Boone
03.2013 - 04.2015
- Oversaw daily bar operations, ensuring compliance with health and safety standards.
- Developed and implemented inventory management processes to optimize stock levels.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Enhanced customer experience by introducing seasonal drink menus and promotions.
Bartender/Server
Twigs Bistro
06.2011 - 03.2013
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared drinks with precision and speed.
- Monitored inventory levels and coordinated with suppliers to ensure stock availability.
Server/Bartender
Applebee's Neighborhood Grill & Bar
05.2010 - 07.2011
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Assisted in menu knowledge and food pairing recommendations to support upselling efforts.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
Education
Hospitality And Tourism Management
Appalachian State University
Boone, NCSkills
- Delivers exceptional customer service
- Customer relationship management
- Time management
- Goal oriented mindset
- Product and service sales
- Customer service excellence
- Customer service focus
- Creativity and innovation
- Communication skills
Accomplishments
Received the award for Sales Consultant of the Year in 2020 for outstanding performance in sales priorities and serving customers in excellence.
Timeline
Sales Consultant
Johnson Brothers Liquor Company
04.2015 - Current
Bar Manager
Town Tavern Boone
03.2013 - 04.2015
Bartender/Server
Twigs Bistro
06.2011 - 03.2013
Server/Bartender
Applebee's Neighborhood Grill & Bar
05.2010 - 07.2011
Hospitality And Tourism Management
Appalachian State University