Jessica Heflin
Autryville
Summary
Dynamic Service Manager with a proven track record at Altaquip, enhancing operational efficiency through strategic scheduling and employee training. Skilled in problem-solving and customer service, I successfully implemented process improvements that reduced service turnaround times, fostering a culture of continuous improvement and team collaboration.
Overview
12
12
years of professional experience
Work History
Service Manager
Altaquip
Dunn, NC
08.2023 - 12.2025
- Directed service operations to guarantee timely execution of maintenance tasks.
- Oversaw team scheduling to enhance resource allocation and improve service efficiency.
- Designed and implemented training programs for new hires to elevate operational knowledge and ensure safety compliance.
- Executed process enhancements that streamlined service turnaround times.
Assistant Manager of Operations
Altaquip
Dunn, NC
04.2018 - 08.2023
- Optimized operational workflows to enhance efficiency and service delivery.
- Streamlined scheduling and resource allocation to enhance team performance and productivity.
- Oversaw inventory management to ensure sufficient stock levels for seamless operations.
- Designed and implemented training materials to enhance onboarding efficiency.
Administrative Assistant
Altaquip
Dunn, NC
01.2014 - 04.2018
- Oversaw scheduling and coordination of departmental meetings to enhance team collaboration.
- Streamlined record-keeping and documentation processes to enhance office operations.
- Facilitated daily administrative operations to enhance team workflow efficiency.
- Established and optimized filing systems to streamline information retrieval.
Education
High School Diploma - HS Diploma
Thompson High
Pittsburgh, PA09.2022
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Crew leadership
- Office administration
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
- Staff motivation
- New employee hiring
- Policy and procedure enforcement
- Staff management
- Service documentation
- Service quality management
- Goal setting
- Estimating and quoting
- Continuous improvement
- Technical troubleshooting
- Inventory management
- Risk management
- Cost estimates
- Service and parts teams management
- Quality control
- Interpersonal relationships
- Project management
- Coaching and mentoring
- Rapport building
- Technical support
- Preventive Maintenance
- Staff training and development
- Analytical thinking
- Mechanical diagnostics
- Culture development
- Customer satisfaction measurement
- Shift scheduling
- Staff supervision
- Service order flow
- Strategic business planning
- Supply ordering
Timeline
Service Manager
Altaquip
08.2023 - 12.2025
Assistant Manager of Operations
Altaquip
04.2018 - 08.2023
Administrative Assistant
Altaquip
01.2014 - 04.2018
High School Diploma - HS Diploma
Thompson High