Jessica Harmon
Vilas
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Hopscotch Primary Care
07.2024 - Current
- Coordinated patient care initiatives, enhancing overall patient satisfaction and workflow efficiency.
- Assisted in administering injections and performing routine lab tests to support clinical operations.
- Mentored junior staff on clinical procedures and best practices for patient interactions.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
Certified Medical Assistant
UNC Health Care
01.2019 - Current
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted in minor surgeries such as IUD insertions or endometrial biopsies.
- Prepared specimens for transport to the lab for further testing.
- Coordinated referrals between primary care providers and specialists when needed.
- Provided quality patient care by taking vital signs, preparing patients for exams, and collecting medical histories.
- Maintained cleanliness of exam rooms before and after each patient visit.
- Ensured that all instruments used were properly sterilized before use.
- Responded to emails promptly while maintaining confidentiality of sensitive information.
- Ensured all supplies were adequately stocked throughout the day.
- Performed laboratory tests such as pap smears, urinalysis, pregnancy tests, and cultures.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Conducted follow-up calls to ensure that patients received their test results in a timely manner.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Performed venipuncture and other blood collection procedures according to established standards.
Central Scheduler
UNC Health Care
11.2016 - 01.2018
- Ensured accuracy of patient information by verifying demographic details before each visit.
- Scheduled patient appointments and maintained appointment records.
- Answered phone calls in a professional manner while providing excellent customer service.
- Assisted with scheduling referrals and prior authorizations.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Updated patient records with appointment and billing information promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Instructed patients regarding how to prepare for appointments.
Marketing Director
Chick-fil-A
09.2010 - 10.2016
- Designed and produced marketing collateral for product launches and promotions.
- Directed the development of digital assets such as websites, e-commerce platforms, blogs, email campaigns.
- Presented monthly results of all marketing efforts at executive team meetings.
- Coordinated events such as trade shows and conferences to promote products or services.
- Managed relationships with advertising agencies and vendors.
- Identified opportunities for new business partnerships or other growth initiatives.
- Updated web pages and social media profiles with engaging and current content.
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
Education
Certified Medical Assistant - Medical Assisting
Caldwell Community College And Technical Institute
Hudson, NC04-2021
Skills
- EKG set up and monitoring
- Compassionate
- Complex Problem-Solving
- CPR/AED certified
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Complex Problem-solving
- Reliable team player
- Professional bedside manner
Certification
- Registered Dental Assistant - Wake Forest University School of Medicine - February 1999 - May 1999
- North Carolina Spice Certification - North Carolina Infection Control Curriculum for Outpatient Healthcare Settings
- North Carolina Spice Certification - Instrument Reprocessing : High Level Disinfection for the Infection Preventionist
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Hopscotch Primary Care
07.2024 - Current
Certified Medical Assistant
UNC Health Care
01.2019 - Current
Central Scheduler
UNC Health Care
11.2016 - 01.2018
Marketing Director
Chick-fil-A
09.2010 - 10.2016
Certified Medical Assistant - Medical Assisting
Caldwell Community College And Technical Institute
References
References available upon request.