Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Hammond

Charlotte

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

2
2
years of professional experience

Work History

Case Manager

Care Ring
01.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Maintained accurate written case notes and troubleshooted application and payment issues and interacted with internal and external stakeholders to complete and resolve file processing issues.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Provided one-on-one conversations through various channels with applicants to ensure their understanding of program policies, program procedures, the status of applicants HOPE application and obtain any documentation needed from the applicant to help process their application.

Placement Specialist

Bethany Services
08.2021 - 01.2023
  • Ensured compliance was followed for all program policies, procedures, and federal, state, and local regulations
  • Verified the accuracy and completeness of all applicants files.
  • Ensured that all data entries and uploaded documents, reviews, or rewards provided by the program are in the correct system of record.
  • Maintained a wide variety and understanding of program policies and procedures, as well as knowledge of the system of records.
  • Coordinated with internal Program Management Office and program delivery office team members to provide information relevant to the ORR review and provide the steps to address file decencies.
  • Reported daily and or weekly updates to direct supervisor regarding work completed.

Education

Bachelor of Science - Social Work

Johnson C Smith University
Charlotte, NC
05.2018

Skills

  • Connected Home
  • Case Notes
  • Research
  • Interdisciplinary Collaboration
  • Set Organizational Policies
  • Treatment Planning
  • Eligibility Assessments
  • Quality Assurance Controls

Timeline

Case Manager

Care Ring
01.2023 - Current

Placement Specialist

Bethany Services
08.2021 - 01.2023

Bachelor of Science - Social Work

Johnson C Smith University

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Jessica Hammond