Jessica Greene
Monroe,NC
Summary
Dynamic Recruiter with 10+ years in customer service and medical fields. Expertise in Communication Skills and Team Collaboration, ensuring seamless candidate interactions and effective coordination with hiring teams. Proven track record in Customer Service, enhancing candidate experience and satisfaction. Compassionate and emotionally intelligent, fostering positive relationships and team-oriented environments. Accommodating and sincere, driving success through stability and modesty.
Admissions professional with comprehensive experience in educational administration and student services. Known for strong organizational skills, effective communication, and results-driven mindset. Adept at fostering collaborative environments, adapting to changing needs, and ensuring seamless applicant experiences. Skilled in admissions processes, data management, and relationship building, consistently contributing to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phone Recruiter
Evolution Research Group-New
Providence, NJ
07.2023 - 03.2025
- As a Phone Recruiter at Evolution Research Group-New, a company specializing in clinical research, I am responsible for identifying and screening potential study participants.
- Review study guides to ensure accurate information dissemination.
- Contact new leads and conduct initial phone screenings.
- Collect and verify demographic and medical history data.
- Coordinate with study sites for participant processing.
- Demonstrate strong communication skills in candidate interactions.
- Utilize organizational skills to manage multiple candidate profiles.
CNA - Certified Nursing Assistant | Patient Care
White Oak Management
01.2022 - 04.2023
- Provided patient care as a Certified Nursing Assistant at White Oak Management, focusing on assisting with daily living activities and vital sign monitoring.
- Assisted patients with activities of daily living and monitored vital signs.
- Answered patient and family inquiries, showcasing excellent customer service.
- Collaborated with healthcare teams to enhance patient care.
- Adapted to patient needs, ensuring a compassionate care environment.
Admissions Coordinator | Customer Service
White Oak Manor
07.2018 - 01.2022
- Served as an Admissions Coordinator at White Oak Manor, a skilled nursing facility, managing patient admissions and coordinating with healthcare professionals.
- Reviewed hospital referrals to assess patient needs for rehab or long-term care.
- Initiated authorizations and coordinated patient transfers with families and case managers.
- Facilitated communication between hospital staff and facility to ensure smooth transitions.
- Exhibited adaptability in handling diverse patient cases and requirements.
- Collaborated with team members to enhance patient care services.
CTC/ Scheduler | Organizational Skills
Kindred
04.2016 - 07.2018
- Served as a CTC/Scheduler at Kindred, coordinating clinician schedules and managing patient visit logistics.
- Scheduled clinicians for patient visits, ensuring efficient use of resources.
- Audited and revised schedules to maintain accuracy and completeness.
- Managed patient charts and ensured correct scheduling of orders.
- Handled multi-line phone systems, demonstrating strong communication skills.
- Utilized Microsoft Excel for tracking admits and recertification numbers.
- Adapted to changing schedules and patient needs with ease.
Orders Management Auditor | Healthcare Compliance
McLeod Health
06.2015 - 04.2016
- Worked as an Orders Management Auditor at McLeod Health, a healthcare provider, ensuring accurate coding and compliance in outpatient testing.
- Collaborated with clinician offices to correct coding on physician orders.
- Secured revised orders for outpatient testing to rectify errors.
- Informed staff of ICD-10 and CPT coding updates to maintain compliance.
- Scheduled radiology appointments, demonstrating strong organizational skills.
- Ensured healthcare compliance through diligent auditing processes.
Centralized Scheduler | Communication Skills
Chesterfield General
11.2011 - 06.2015
- Worked as a Centralized Scheduler at Chesterfield General, managing appointment scheduling and insurance verifications for outpatient services.
- Scheduled appointments based on clinician office requests.
- Verified insurance eligibility and obtained necessary approvals.
- Collected co-pays and managed patient account balances.
- Maintained financial spreadsheets to track departmental collections.
- Demonstrated strong communication skills in patient and office interactions.
- Coordinated complex scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
- Developed and maintained scheduling software proficiency to enhance workflow efficiency across teams.
- Streamlined appointment processes by implementing best practices, resulting in improved service delivery times.
- Obtained NPI and TAX ID numbers for physicians
Education
Nursing
South Piedmont Community College
Monroe01-2015
Skills
- Medical Terminology
- Healthcare Compliance
- Customer Service
- Team Collaboration
- Communication Skills
- Medical Charting
- Healthcare Regulations
- Care Plan Implementation
- Assisting with Activities of Daily Living (ADL)
- Patient Advocacy
- HIPAA Compliance
- Patient Care
- Vital Signs Monitoring
- Elderly Care
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Time management
- Recruitment process improvement
- Administrative support
Certification
Certified Nursing Assistant (Cna) Jan 2016
LANGUAGES
English Native
Interests
Crocheting
- Crafting and DIY Projects
- Bread Making
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- Pilates
Timeline
Phone Recruiter
Evolution Research Group-New
07.2023 - 03.2025
CNA - Certified Nursing Assistant | Patient Care
White Oak Management
01.2022 - 04.2023
Admissions Coordinator | Customer Service
White Oak Manor
07.2018 - 01.2022
CTC/ Scheduler | Organizational Skills
Kindred
04.2016 - 07.2018
Orders Management Auditor | Healthcare Compliance
McLeod Health
06.2015 - 04.2016
Centralized Scheduler | Communication Skills
Chesterfield General
11.2011 - 06.2015
Nursing
South Piedmont Community College
PERSONALITY STRENGTHS
- Open-minded: Open to new ideas, yet values tradition
- Opportunistic: Comfortable with ambiguity and dynamic environments
- Autonomous: Independently drives results
- Accommodating: Diplomatic and accepting of others’ needs
- Composed: Remains calm under pressure