Jessica Goodson
Charlotte
Summary
Balanced, Professional, Results-driven, Healthcare Operations professional with 6+ years of experience optimizing workflows, improving patient and client experiences, and supporting high-performing clinical teams. Proven success in recruitment coordination, staff scheduling, compliance management, and CRM systems, contributing to improved service delivery and operational efficiency. Recognized for clear communication, service excellence, and process improvement initiatives that enhance team performance and organizational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Recruitment Specialist
Ob Hospitalist Group
12.2022 - Current
- Manage end-to-end recruitment operations, coordinating with leadership to streamline hiring processes and improve the candidate's experience.
- Reduce time-to-fill positions by 37% by optimizing scheduling, tracking applicant pipelines, and leveraging data-driven decisionmaking.
- Trained team members and new hires on updated workflows, system navigation (Salesforce/ATS), and best practices to improve accuracy and efficiency across recruitment operations.
- Ensure compliance with healthcare regulations and internal policies, maintaining accuracy in credentialing and hiring practices.
- Collaborate with multiple departments to improve workflow efficiency, leading to a 15% increase in hiring efficiency within the first year.
- Improve recruitment processes by introducing automation tools and refining workflows to make tasks more efficient and reduce administrative work.
- Track recruitment metrics to identify any slow points in the process, then make changes to improve team performance and cut down on costs.
Hospice Clinical Support Coordinator
Interim Healthcare
08.2021 - 11.2022
- Oversaw scheduling for over 50+ healthcare professionals, ensuring efficient staff deployment to maximize patient care coverage.
- Refined scheduling processes to cut overtime costs by 20%, ensuring smoother operations and better resource allocation.
- Provided training to clinical staff and new team members on scheduling procedures, documentation requirements, and EMR system workflows to ensure consistent and compliant processes.
- Maintained high levels of accuracy in staff assignments, improving employee satisfaction and reducing scheduling conflicts.
- Coordinated with leadership to forecast staffing needs, ensuring compliance with healthcare regulations and labor policies.
Administrator in Training (AIT)
Caris Healthcare
Bluffton
09.2020 - 08.2021
- Ensured that Caris met all state and federal regulations, maintains licensure, and is prepared for inspections, surveys, and accreditations.
- Ensured patient referrals are responded to within 2 hours, and same-day admissions are completed for terminally ill patients, aligning with company service standards.
- Developed and facilitated training for departmental staff on workflow improvements, compliance processes, and system updates to strengthen operational effectiveness.
- Oversaw staff scheduling, training, and competency evaluations to maintain productivity while ensuring 24-hour patient care coverage.
- Managed budget within staffing model guidelines, oversaw accounts receivable and payable, and negotiated contracts with healthcare partners to enhance service delivery.
- Conducted regular staff meetings, monitored satisfaction surveys to identify trends, and implemented retention strategies to maintain low employee turnover and high engagement.
Operations Office Manager
Caris Healthcare
Bluffton
07.2019 - 09.2020
- Managed daily office operations, overseeing administrative staff, financial processes, and compliance reporting.
- Revamped client intake and documentation processes, enhancing efficiency and ensuring a more seamless experience for both staff and clients.
- Negotiated favorable vendor contracts and streamlined inventory management, cutting supply costs by 15% without compromising quality.
- Delivered training on office procedures, billing workflows, compliance documentation, and EMR/administrative systems to enhance team competency and daily operational performance.
- Drove the adoption of improved systems and workflow optimizations, enhancing operational efficiency, strengthening data accuracy, and cutting administrative processing time by 25%.
- Conducted comprehensive staff training sessions, fostering skill development and improving both team output and customer satisfaction metrics.
Education
Master of Healthcare Administration -
Walden University
Minneapolis, MNBachelor of Science - Business Administration
Lander University
Greenwood, SCSkills
- Healthcare Operations
- Enrollment & Eligibility Processing
- Billing & Compliance Support
- Workflow Optimization
- Performance Audits & QA
- Process Improvement
- Customer Service & Client Support
- Cross-Functional Communication
- Documentation & Reporting
- Staff Training & Onboarding
- Scheduling & Coordination
- High-Volume Data Processing
- Issue Resolution & Problem Solving
- Technical Skills
- Salesforce (CRM/ATS)
- EMR/EHR Systems
- Paylocity
- Asana
- Trello
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace
- Data Management & Tracking
Websites
Certification
- Workflow Specialist, Asana, 03/01/25
- Healthcare Executive, American College of Healthcare Executives, 01/01/24
Timeline
Clinical Recruitment Specialist
Ob Hospitalist Group
12.2022 - Current
Hospice Clinical Support Coordinator
Interim Healthcare
08.2021 - 11.2022
Administrator in Training (AIT)
Caris Healthcare
09.2020 - 08.2021
Operations Office Manager
Caris Healthcare
07.2019 - 09.2020
Master of Healthcare Administration -
Walden University
Bachelor of Science - Business Administration
Lander University