Jessica Gonsalves
POPLAR BRANCH
Summary
Results-driven Data Center Technician at Google with expertise in hardware troubleshooting and network monitoring. Proven track record in optimizing server performance and enhancing inventory accuracy. Strong communicator with a keen attention to detail, successfully leading logistics processes and ensuring timely customer order fulfillment.
Overview
4
4
years of professional experience
Work History
Data Center Technician
Google
02.2026 - Current
- Monitored data center systems for optimal performance and reliability.
- Maintained computing server platforms, including machine learning platforms, by performing hardware repairs and troubleshooting software issues with diagnostic tools.
- Conducted routine maintenance on servers and networking equipment.
- Assisted in troubleshooting hardware and software issues for clients.
Materials Handler - Lead
GXO Logistics
10.2023 - 01.2026
- Managed daily logistics flow by maintaining inventory, monitoring incoming and outgoing orders across multiple sites, filing reports on systematic and logistical errors, and training a small team to assist in the logistics process.
- Conducted regular cycle counts to ensure accurate inventory levels.
- Loaded and unloaded shipments efficiently and safely.
Administrative Assistant
Charlie's Custom Clones
06.2022 - 10.2023
- Executed administrative and logistics tasks by maintaining tax records and scanning and archiving documents to ensure compliance and accessibility.
- Coordinated customer order fulfillment process, including accurate filing of specialized paperwork for restricted purchases to facilitate timely delivery.
- Oversaw shipping and handling of outbound packages, creating precise labels to ensure proper delivery and tracking.
Education
Bachelor's - Fine Arts
George Mason University
Fairfax, VA05.2018
Associates - Business Science
Northern Virginia Community College
Sterling, VA08.2015
Skills
- Machine learning platforms
- Server maintenance
- Hardware troubleshooting
- Software diagnostics
- Network monitoring
- Data center operations
- Data center logistics
- Hardware maintenance
- Hardware diagnostics
- System administration
- Maintenance and repairs
- Client support coordination
- Asset tracking
- Attention to detail
- Time management
- Effective communication
Timeline
Data Center Technician
Google
02.2026 - Current
Materials Handler - Lead
GXO Logistics
10.2023 - 01.2026
Administrative Assistant
Charlie's Custom Clones
06.2022 - 10.2023
Bachelor's - Fine Arts
George Mason University
Associates - Business Science
Northern Virginia Community College