Jessica Garry
Jacksonville
Summary
Compassionate and highly skilled healthcare professional with over 10 years of experience specializing in patient care, medical billing, and team leadership. Expertise in ICD-10 and CPT coding, along with a strong background in phlebotomy, neonatal care, and NICU procedures. Proven track record of improving clinical workflows, reducing outstanding accounts, and enhancing patient care delivery. Experienced in supporting high-risk deliveries, assisting with C-sections, and caring for critically ill newborns, while maintaining exceptional standards of care. Demonstrated leadership in training and mentoring staff, fostering a collaborative and efficient team environment. Adept at streamlining administrative processes and ensuring accurate billing and coding for optimal reimbursement and patient satisfaction. Dedicated to providing exceptional care and support in fast-paced, high-pressure healthcare settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Edge Health
08.2023 - Current
- Assisted in crisis intervention and de-escalation efforts, ensuring safety and maintaining a calm environment
- Conducted proactive assessments, significantly reducing suicide risks and improving patient outcomes
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Conducted cognitive assessments (MOCA), mental health screenings (PHQ-9, GAD-7) to assist in patient evaluations.
- Performed medication reconciliation to ensure accurate and comprehensive patient medication records.
- Managed patient appointment scheduling, ensuring timely access to care and follow-up.
- Assisted in obtaining prior authorizations for medications, coordinating with insurance providers for approval.
- Fostered a safe, supportive environment for patients, encouraging open communication and facilitating appointment attendance.
Lead Medical Assistant
Naval Medical Center
04.2018 - 01.2022
- Led and mentored a team of medical assistants, ensuring clinical efficiency, excellent patient care, and timely completion of tasks in a fast-paced, high-volume medical setting
- NICU Specialist: Assisted in the Neonatal Intensive Care Unit (NICU), providing direct care for critically ill infants and newborns, including pre-term and sick babies, and supporting neonatal specialists with complex medical procedures
- Supported the clinical team during C-sections, preparing sterile fields, assisting with instrument handling, and ensuring the safety and comfort of the mother and newborn
- Monitored and recorded vital signs, administered medications, and assisted in the stabilization of newborns immediately after birth, including providing neonatal resuscitation when necessary
- Proficient in performing phlebotomy, specimen collection, and processing newborn screening tests (e.g., bilirubin, metabolic screenings) to aid in the early diagnosis of potential health issues
- Assisted with feeding tube placement, administered IV fluids, and supported the overall care and treatment of newborns, under the guidance of neonatologists and pediatricians
- Coordinated care between the NICU, pediatrics, and maternal departments to ensure seamless communication and patient transitions between services
- Ensured that equipment, including incubators, oxygen support systems, and neonatal monitoring devices, were properly calibrated, sanitized, and maintained
- Trained and supported new hires and medical assistants, providing them with guidance on NICU protocols, patient care techniques, and departmental procedures
- Acted as a liaison between medical staff, families, and hospital administration, offering emotional support and educating parents on infant care in the NICU, including feeding, medications, and post-discharge instructions
- Billing & Coding: Accurately coded complex procedures related to NICU care, C-sections, and other neonatal interventions, ensuring correct billing and reimbursement for services rendered
- Contributed to the development and improvement of departmental workflows, particularly in handling high-risk deliveries, ensuring a more efficient and supportive environment for both mothers and infants
Medical Assistant Supervisor
AtlantiCare Regional Medical Center
04.2013 - 03.2018
- Conducted risk assessments and advocated for patients’ rights, ensuring equitable access to necessary services and support
- Oversaw medical coding using ICD-10, CPT, and HCPCS codes, ensuring accurate claims submissions and reducing errors
- Supported year-end financial closing and monthly financial reporting, ensuring proper transaction documentation
- Played a key role in enhancing clinic efficiency by overseeing daily operations and coordinating with physicians and healthcare professionals
- Implemented a double-check system for prescriptions, reducing medication errors and enhancing patient safety
- Led the transition to new healthcare protocols during health crises, maintaining high standards of care and adaptability
- Contributed to revenue cycle management, identifying workflow improvements that reduced denied claims and boosted revenue recovery
- Provided post-operative care and education to patients and families.
- Educated patients and their families on disease management, treatment plans, and preventive health practices.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Collaborated with other departments within the hospital to provide comprehensive treatment plans for patients with complex neurological issues.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
Associate in Science (A.S.) - Biology
Coastal Carolina Community College
Jacksonville, NC05.2023
Skills
- Phlebotomy & Lab Procedures
- Medical Billing & Coding (ICD-10, CPT, HCPCS)
- Revenue Cycle Management
- Team Leadership & Staff Training
- Patient Advocacy & Support
- EHR Management (Epic, Cerner, etc)
- Insurance Pre-Authorization & Claims Follow-Up
- Crisis Intervention & Risk Assessment
- Medication Management & Safety
- CPR, BLS, NRP Certified
- Neonatal Care & NICU Procedures
- EHR Systems: Epic, Cerner
- Medical Office Software
- Strong communication
- Leadership
- Problem-solving skills
- Substance abuse counseling
- Grief and loss counseling
- Anxiety management
- Individual counseling
Certification
- Certified Medical Assistant (CMA), AMT
- Basic Life Support (BLS)
- Neonatal Resuscitation Program (NRP)
Additionalskillstools
- EHR Systems: Epic, Cerner, NextGen, Athena, CHCS, elation, ECW.
- Strong communication, leadership, and problem-solving skills
Education and Training
Jacksonville, NC,Jacksonville, NC
Contact
Jacksonville, NC 28540
References
Available upon request.
Timeline
Behavioral Health Specialist
Edge Health
08.2023 - Current
Lead Medical Assistant
Naval Medical Center
04.2018 - 01.2022
Medical Assistant Supervisor
AtlantiCare Regional Medical Center
04.2013 - 03.2018
- Certified Medical Assistant (CMA), AMT
- Basic Life Support (BLS)
- Neonatal Resuscitation Program (NRP)
Associate in Science (A.S.) - Biology
Coastal Carolina Community College
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