Jessica Daniels
Farmville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Front End Associate
Walmart
01.2022 - Current
- Maintained clean and clutter-free front-end area.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Processed and completed cash or credit transactions accurately.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Operated register for cash, check and credit card transactions, maintaining [Number]% accuracy.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Representative
Victra Verizon Wireless
12.2020 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Organized client contracts, records and reports to strengthen traceability.
Housekeeping
Caswell Developmental Center
11.2019 - 10.2020
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used cleaning chemicals following proper guidelines.
Production Line Assembler
Smithfield
10.2017 - 11.2019
- Followed work orders to correctly assemble building components.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Education
High School Diploma -
South Central High School
Winterville, NC06.2007
Skills
- Merchandise display set up
- Order selection and preparation
- Retail store experience
- Customer Service
- POS systems
- Data Entry
- Multitasking and Prioritization
- Transaction Processing
- Health and Safety Regulations
- Food Packaging
- Fast-Paced Environment
- Production Equipment Operation
- Sanitation Standards
- Product Labeling
- Safe Food Handling
- Effective Multitasking
- Food Production
- Food Assembly
- OSHA Guidelines
Timeline
Front End Associate
Walmart
01.2022 - Current
Customer Service Representative
Victra Verizon Wireless
12.2020 - 10.2021
Housekeeping
Caswell Developmental Center
11.2019 - 10.2020
Production Line Assembler
Smithfield
10.2017 - 11.2019
High School Diploma -
South Central High School
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