Jessica Cox
Winterville
Summary
Dynamic corporate trainer with over 10 years of customer service experience. Expert in developing engaging training materials and mentoring teams to enhance performance. Proven ability to build strong client relationships as a licensed insurance agent, leveraging active listening and negotiation skills to secure optimal coverage and rates.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Corporate Trainer
Everise
07.2020 - Current
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Collaborated with management to identify company training needs and scheduling.
- Maintained records on attendance and participation.
Insurance Agent
Bankers Life Insurance
11.2018 - 07.2020
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Overnight Stocker
Harris Teeter
04.2016 - 10.2018
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Store Manager
Dollar General
09.2015 - 04.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Sheetz
06.2012 - 09.2015
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Pitt Community College
Winterville, NCSkills
- Customer service - 10 years
- Retail Sales
- Computer Skills
- Mentoring
- Materials design
- Store Managment
- Team development strategies
- Staff presentations
- Health insurance
- Quotes and sales
- Customer service
- Licensed insurance agent
Timeline
Corporate Trainer
Everise
07.2020 - Current
Insurance Agent
Bankers Life Insurance
11.2018 - 07.2020
Overnight Stocker
Harris Teeter
04.2016 - 10.2018
Store Manager
Dollar General
09.2015 - 04.2016
Assistant Manager
Sheetz
06.2012 - 09.2015
High School Diploma -
Pitt Community College