Jessica Cortez
Lincolnton
Summary
Proven leader with extensive experience at Starbucks, adept in staff management and customer satisfaction enhancement. Skilled in cash handling and fostering a positive team environment, I've spearheaded initiatives that significantly improved operational efficiency and client retention. My proactive approach and commitment to continuous improvement have been pivotal in driving success.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2021 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Supervised ongoing daily production phases.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
Night Shift Lead
Ingles Starbucks
07.2019 - 08.2021
- Maintained stock of products and ordered new products when stock was running low.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies
- Assisted customers with complaints, questions, and concerns.
Residential House Cleaner
Kleen to the Max
08.2017 - 06.2019
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Maintained clean and orderly environment and kept cleaning equipment in good condition
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Safety awareness
- Continuous improvement
- Shift reporting
- Team leadership
- Positive attitude
- Strong verbal and written communication
- Goal setting and tracking
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Night Shift Lead
Ingles Starbucks
07.2019 - 08.2021
Residential House Cleaner
Kleen to the Max
08.2017 - 06.2019
High School Diploma -
Penn Foster Career School
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