JESSICA COLLETTE GENTRY
Pinnacle
Summary
Customer service-oriented professional with a proven track record of enhancing customer satisfaction and resolving issues efficiently. Skilled in problem-solving and computer proficiency, adept at maintaining a professional demeanor during interactions.
Overview
12
12
years of professional experience
Work History
Office Assistant
Hanesbrands
Rural Hall
05.2018 - 10.2020
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Assistant Manager
Cutting Edge/Little Caesars Pizza
King
08.2010 - 06.2016
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
Customer Service Representative
A.C. Moore
Winston Salem
09.2008 - 04.2010
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Assisted with training and mentoring new team members
- Provided exceptional customer service to clients in fast-paced environment
Education
Associate of Science -
Forsyth Tech Community College
Winston-Salem, NC01.2006
Skills
- Customer service
- Problem-solving
- Computer proficiency
- Professional telephone demeanor
- Attention to detail
- Listening
- De-escalation techniques
Timeline
Office Assistant
Hanesbrands
05.2018 - 10.2020
Assistant Manager
Cutting Edge/Little Caesars Pizza
08.2010 - 06.2016
Customer Service Representative
A.C. Moore
09.2008 - 04.2010
Associate of Science -
Forsyth Tech Community College