Jessica Carter
Raeford
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented with strong multitasking skills and sound judgment, ensuring timely and accurate completion of clerical tasks. Self-motivated and effective in both independent and team settings, consistently delivering high-quality support.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Conrad Siegel
Harrisburg
07.2021 - 06.2025
- Managed incoming inquiries via phone and email, ensuring prompt and professional responses.
- Organized filing systems for physical and electronic documents, maintaining accuracy and confidentiality.
- Greeted visitors professionally, directing them to appropriate personnel and addressing inquiries.
- Coordinated mailings by sorting mail and preparing packages for shipping.
- Proofread emails and documentation to ensure clarity and eliminate errors.
- Developed efficient filing systems for confidential records, enhancing retrieval processes.
Receptionist
Sutliff Volkswagen
Harrisburg
11.2018 - 07.2021
- Greeted visitors warmly and directed them to appropriate departments efficiently.
- Managed multi-line phone system for prompt call routing and assistance.
- Maintained organized front desk area, ensuring professional appearance.
- Processed incoming mail and packages for timely distribution to staff members.
Senior Customer Service Representative
Xerox
Harrisburg
01.2015 - 07.2015
- Trained and mentored team members on customer service best practices to enhance performance.
- Managed high-volume inbound calls while ensuring optimal customer satisfaction.
- Resolved customer inquiries and complaints by adhering to established company protocols.
- Escalated complex issues to supervisors for efficient resolution.
- Answered incoming calls, delivering professionalism and expert service to all customers.
Call Center Representative
American Personnel Managers And Consultants
Harrisburg
12.2013 - 01.2015
- Managed high-volume inbound calls, ensuring high levels of customer satisfaction.
- Delivered prompt and knowledgeable service for inquiries and service complaints.
- Utilized knowledge base to resolve customer inquiries swiftly and effectively.
- Escalated unresolved issues to appropriate internal teams following established procedures.
- Ensured compliance with all laws and regulations regarding customer privacy rights.
Education
High School Diploma -
Digital Harbor
Baltimore, MD06-2008
Skills
- Microsoft Office Suite
- Customer service and support
- Data entry and processing
- Email communication
- Call handling and management
- Time management skills
- Attention to detail
- Team collaboration
- Professional demeanor
- Administrative support
- Typing proficiency
References
References available upon request.
Timeline
Administrative Assistant
Conrad Siegel
07.2021 - 06.2025
Receptionist
Sutliff Volkswagen
11.2018 - 07.2021
Senior Customer Service Representative
Xerox
01.2015 - 07.2015
Call Center Representative
American Personnel Managers And Consultants
12.2013 - 01.2015
High School Diploma -
Digital Harbor
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