Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Cardona

Cary

Summary

Dynamic and results-driven professional with extensive experience at State Farm, excelling in customer service and sales. Bilingual and adept at complaint handling, I consistently exceed targets while creating strong client relationships. Proven ability to organize and manage schedules effectively, ensuring seamless operations and high customer satisfaction. Easily adaptable to new environments.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Sales/Customer Service Agent Assistant

State Farm
08.2022 - Current
  • Fully licensed and experienced Insurance agent with a proven track record of exceeding sales targets and building long-lasting relationships with clients.
  • Including designing marketing strategies, contacting potential clients, assessing customer needs, selling appropriate insurance plans, collecting client information, preparing reports, and maintaining records.
  • Self motivated to performed above and beyond expected standers.
  • Goal orientated, team player, timely, efficient, confident, open to learning new skills.

Warehouse Associate

PepsiCo
04.2022 - 05.2022

• Supervised VP palletizer systems and Merge-Diverter's, troubleshooting and resolving minor mechanical issues to maintain 98% equipment uptime.

• Wrapped and prepared pallets for loading, ensuring secure packaging for 30,000+ cases processed daily in a high-volume warehouse.

• Loaded and unloaded materials from pallets, skids, and transport vehicles manually and mechanically, handling up to 50-pound items with zero safety incidents.

• Inspected and maintained work areas for cleanliness and safety, removing obstacles and organizing cartons to create a hazard-free environment.

• Processed 30,000+ cases daily, achieving 100% order accuracy and meeting strict productivity targets in a fast-paced setting.

• Collaborated with team to streamline operations, reducing downtime by 10% through proactive equipment maintenance and area organization.

Warehouse Technician

Aisin Manufacturing
08.2021 - 04.2022

Oil pump Assembly & G998 Value Body

  • Assembled components with minimal supervision, exceeding expected precautions, identified machinery malfunctions by performing troubleshooting tasks.
  • Calibrated equipment to maintain optimal performance.
  • Completed durable assemblies and subassemblies with hand and power to buff out minor scratches and imperfections to improve product qualities, keep up with a fast pace assembly line measures to prevent backup and over load of products.
  • Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
  • Adhered to safety guidelines consistently, reducing workplace accidents significantly.
  • Collaborated with team members to achieve daily targets and maintain a high level of productivity.
  • Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Warehouse Associate Temp

PepsiCo
05.2021 - 07.2021

• Supervised VP palletizer systems and Merge-Diverters, troubleshooting and resolving minor mechanical issues to maintain 98% equipment uptime.

• Wrapped and prepared pallets for loading, ensuring secure packaging for 30,000+ cases processed daily in a high-volume warehouse.

• Loaded and unloaded materials from pallets, skids, and transport vehicles manually and mechanically, handling up to 50-pound items with zero safety incidents.

• Inspected and maintained work areas for cleanliness and safety, removing obstacles and organizing cartons to create a hazard-free environment.

• Processed 30,000+ cases daily, achieving 100% order accuracy and meeting strict productivity targets in a fast-paced setting.

• Collaborated with team to streamline operations, reducing downtime by 10% through proactive equipment maintenance and area organization.

Cashier/Food Service Worker

Bojangles'
08.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their wants.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Prepared beverages and food orders for up to 100 customers daily, maintaining high accuracy and speed to ensure positive customer experiences.

• Verified payment authenticity by using counterfeit pens and inspecting coins, ensuring secure transactions ranging from $1 to $100.

• Conducted manual and machine cash counts, achieving 100% accuracy in balancing daily transactions.

• Restocked and organized drive-thru inventory, optimizing product availability.


Education

High School Diploma -

Franklinton Highschool
Franklinton, NC
01-2020

Skills

  • Bilingual
  • Customer Service
  • Sales
  • Customer focus
  • Organization
  • Complaint handling
  • Live chat support
  • Scheduling appointments
  • Billing and invoicing
  • File management
  • Calendar management
  • Meeting coordination
  • Confidentiality

Certification

Life & Health Licensed

Property & Casualty Licensed

Languages

Spanish

Timeline

Insurance Sales/Customer Service Agent Assistant

State Farm
08.2022 - Current

Warehouse Associate

PepsiCo
04.2022 - 05.2022

Warehouse Technician

Aisin Manufacturing
08.2021 - 04.2022

Warehouse Associate Temp

PepsiCo
05.2021 - 07.2021

Cashier/Food Service Worker

Bojangles'
08.2020 - 12.2020

High School Diploma -

Franklinton Highschool
Jessica Cardona