Jessica Boerste

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Work with operators to drive successful implementation and sustainment of digital change initiatives, apps, and product launches.
• Review KPIs, customer trends, and store performance in delivery services, pickup, site to store, and online grocery pickup.
• Develop and send action plans to stores in areas not meeting performance expectations.
• Engage with social media networks to improve omni-channel adoption.
• Train store associates to champion omni-channel services.
• Visit stores to implement new digital solutions.
• Follow up with stores that have performance improvement action plans.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported the delivery business for 89 Super Centers and Neighborhood Markets

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Led and motivated a team of associates to achieve store goals and provide excellent customer service.
• Implemented company policies and procedures to maintain a safe and productive work environment.
• Managed inventory control, ordering, and merchandising to optimize product availability and store presentation.
• Conducted regular performance evaluations, coaching, and training sessions to enhance team skills and productivity.
• Developed and executed strategies to increase sales, reduce shrink, and improve profitability.
• Handled customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolutions.
• Collaborated with other departments to coordinate promotional events and seasonal activities.

Skills:

• Team Leadership
• Customer Service
• Inventory Management
• Performance Evaluation
• Strategic Planning
• Problem Solving
• Communication
• Time Management

• Managed member services, ensuring a high level of customer satisfaction and engagement.
• Supervised a team of associates, providing guidance and support to achieve departmental goals.
• Coordinated with various departments to streamline operations and improve service efficiency.
• Handled member inquiries, issues, and service requests, ensuring prompt and effective resolutions.
• Assisted in training and development programs for new associates to enhance service quality.

Skills:

• Customer Engagement
• Team Supervision
• Service Coordination
• Training and Development

• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.