Summary
Overview
Work History
Education
Skills
Personal Information
Submission Information
Member Information
Timeline
Generic

JESSICA BAYLIES

Charlotte

Summary

Organized Surgery Scheduling Coordinator with relevant experience in managing surgical schedules, coordinating surgeon availability, and handling patient inquiries. Strengths include strong communication skills, ability to prioritize tasks effectively, and adaptability in fast-paced healthcare environments. Proven track record of improving scheduling efficiency while maintaining high levels of patient satisfaction.

Overview

12
12
years of professional experience
2023
2023
years of post-secondary education

Work History

Surgery Scheduling Coordinator

Reach fertility
Charlotte
06.2025 - Current
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
  • Created a database to track patient information, surgery dates and other relevant data.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Resolved any discrepancies between patient records and pre-surgery documentation.
  • Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
  • Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
  • Managed a team of schedulers responsible for booking surgery appointments.
  • Prepared detailed summaries outlining expected costs associated with various surgical procedures.
  • Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Worked closely with doctors' offices to coordinate patient referrals for surgery services.
  • Developed reports detailing upcoming operations and associated costs.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.

Team Leader

Rose Research
Charlotte
05.2021 - 11.2025
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Ensured compliance with all safety regulations in the workplace.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Oversaw training and development programs to enhance team skills and knowledge.

Special Education Paraprofessional

Union County Public Schools
Charlotte
11.2024 - 06.2025
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.
  • Supported the development of social skills through modeling appropriate behavior and interactions with peers.
  • Motivated students to achieve academic success while fostering an environment of respect and acceptance.
  • Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
  • Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
  • Monitored behavior of students in order to ensure a safe, positive learning environment.
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
  • Administered assessments as directed by teachers or other school personnel.
  • Facilitated communication between home and school by providing information about student progress and activities at school.
  • Organized instructional materials for use in the classroom setting.
  • Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.

Patient Care Coordinator

Atlantic Dermatology
Wilmington
11.2015 - 11.2021
  • Provided compassionate support to patients and their families.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Responded promptly to any emergency situations that arose within the facility.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Scheduled evaluations and procedures for patients.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Processed patient intake information and updated medical records prior to treatment.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.

Customer Service Representative

Lowe's
Hampstead
07.2013 - 11.2015
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

MBA -

Syracuse University
Syracuse, NY
08.2025 - 08.2025

Bachelor of Science - Psychology

Capella University
Buies Creek, NC
08.2020 - 05.2025

Associate of Arts - General Studies

Cape Fear Community College
Wilmington, NC
08.2017 - 08.2019

Associate of Science - Business Administration

Cape Fear Community College
Wilmington, NC
08.2014 - 06.2017

Topsail High School
Hampstead , Nc

Skills

  • Data analysis
  • Patient scheduling
  • Team collaboration
  • Effective communication
  • Process improvement
  • Insurance verification
  • HIPAA compliance
  • Calendar management
  • EHR systems expertise
  • Documentation and recordkeeping
  • Equipment troubleshooting and maintenance

Personal Information

Date of Birth: 03/02/95

Submission Information

07/30/25, 859-425-3379

Member Information

NA8KAMDCARNJ, Medical, Self, 07/29/25, 25-100358147, DIAGNOSIS CODE WAS ENTERED INCORRECTLY, THE PATIENT HAS PSORIATIC ARTHRITIS. THE PRIOR AUTH WAS DENIED BECAUSE THE DIAGNOSIS CODE WAS ENTERED AS PSORIASIS. WE ARE ATTACHING CHART NOTES AND SUPPORTING DOCUMENTATION, PLEASE ADVISE

Timeline

MBA -

Syracuse University
08.2025 - 08.2025

Surgery Scheduling Coordinator

Reach fertility
06.2025 - Current

Special Education Paraprofessional

Union County Public Schools
11.2024 - 06.2025

Team Leader

Rose Research
05.2021 - 11.2025

Bachelor of Science - Psychology

Capella University
08.2020 - 05.2025

Associate of Arts - General Studies

Cape Fear Community College
08.2017 - 08.2019

Patient Care Coordinator

Atlantic Dermatology
11.2015 - 11.2021

Associate of Science - Business Administration

Cape Fear Community College
08.2014 - 06.2017

Customer Service Representative

Lowe's
07.2013 - 11.2015

Topsail High School

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JESSICA BAYLIES