Experienced professional in medical office environments with expertise in managing patient records, scheduling appointments, and optimizing office efficiency. Committed to teamwork and delivering tangible outcomes, with a knack for adapting to evolving requirements. Proficient in medical terminology, electronic health records, and patient interactions. Recognized for dependability and versatility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
First Class Cleaning Co., JenSuCo Cleaning, & Freelance
02.2021 - Current
Attention to Detail: Experience in thorough cleaning, ensuring cleanliness in every corner. Transferable to maintaining hygiene standards in medical offices.
Organizational Skills: Efficiently managed cleaning tasks, demonstrating the ability to organize and prioritize responsibilities. Applicable to scheduling appointments and coordinating tasks in a medical office.
Time Management: Complete cleaning tasks within set timeframes, showcasing effective time management. Relevant for balancing various responsibilities in a fast-paced medical office environment.
Cleanliness Standards: Knowledgeable about cleanliness standards, including disinfection and hygiene protocols. Directly applicable to maintaining a sanitized medical office environment.
Customer Service: Interact with clients, addressing concerns with a friendly demeanor. Transferable to assisting patients at a medical office front desk with professionalism and empathy.
Adaptability: Skilled in adapting to different environments and preferences. Valuable for adjusting to changing schedules and patient needs in a medical office setting.
PCA
Twelve Oaks
01.2020 - 11.2020
Observation: Provided compassionate care and assistance to residents, ensuring their comfort and well-being
Assistance: Aided with activities of daily living, including bathing, grooming, and medication reminders
Build Trust: Monitored residents' health and reported any changes or concerns to medical staff
Promoted Care: Fostered positive relationships with residents and their families, promoting a supportive and caring environment
Teamwork: Collaborated with interdisciplinary team members to develop and implement individualized care plans
Safety: Followed HIPAA privacy guidelines with patients and documentation
Manager
McDonald's
03.2017 - 01.2020
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed cashflow by counting registers, handling petty cash, and checking inventory.
Cross-trained existing employees to maximize team agility and performance.
Education
Surry Community College
Dobson, NC
12.2025
Psychology, Sociology, English
Surry Early College
Dobson, NC
06.2020
Skills
Strategic problem-solving
Effective under pressure
Team leadership
Analytical problem-solving
Proficient in Microsoft Word
Typing speed of 50 WPM
Resilient adaptability skills
Strong written and verbal communication
Dependable work ethic
Deep cleaning expertise
Eco-friendly cleaning practices
Efficient time management
Quality assurance
Hobbies and Interests
Community Involvement:, Local library events, Health and Fitness:, Hiking/Jogging, Currently involved in the Trail Club on campus as secretary/treasurer, Dog walking
Certification
Medical Office Administration (Certificate)
Medical Office Administration (Diploma)
Patient Services Representative (Certificate)
Timeline
Residential House Cleaner
First Class Cleaning Co., JenSuCo Cleaning, & Freelance