Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Averitte

Eastover

Summary

Dynamic Assistant Manager with expertise in customer service and team leadership at Child Nutrition. Enhanced workflow efficiency and improved customer satisfaction by resolving complaints promptly. Mentored staff, fostering a positive work environment. Proficient in money handling and policy enforcement, ensuring accurate financial reporting and compliance. Achieved a 20% reduction in discrepancies.

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Child Nutrition
10.2013 - Current
  • Assisted in daily operations and administrative tasks to support management functions.
  • Coordinated scheduling and communication between team members to enhance workflow efficiency.
  • Maintained inventory records and assisted with stock organization to ensure timely availability of products.
  • Developed understanding of company policies and procedures to provide effective support to staff.
  • Participated in training sessions to learn best practices for customer service and conflict resolution.
  • Supported project planning by preparing materials and documentation for meetings and presentations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized Cafeteria environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain Cafeteria cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Cape Fear High School
Fayetteville, NC
06-1994

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Workload management
  • Policy enforcement

Accomplishments

  • Supervised team of 3 staff members.

Timeline

Assistant Manager

Child Nutrition
10.2013 - Current

Cape Fear High School
Jessica Averitte