Jessica Ardrey

• Schedule appointments for labs, radiology, office visits & surgeries.

• Managing authorizations for patients procedures.

• Completing data entry including CPT & ICD-10 codes.

• Coordinating with the insurance company regarding patient eligibility & authorizations services.

• Coordinate with outside doctor offices & facilities regarding patient information & reports.

• Educated patient on preparations required for medical procedures.

• Maintained accurate patient records and assisted in managing patient data for effective delivery.

• Collaborated with healthcare provider & nursing staff to ensure seamless patient care & service delivery.

• Manage multiple physicians calendars and schedules optimizing their availability.

• Trained new hires on standard office processes.

• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience.
• Reviews benefits and educates patients on insurance coverage.

• Receive, scan and process incoming packages.
• Pull & fill supply orders for laboratory and replenish supply carts for all AH facilities.

• Verify current benefits in a timely and effective manner by maintaining communication with insurance companies and obtaining precise benefit information.
• Inbound calls assisting 50+ customers per day, providing successful solutions in a polite manner to ensure customer satisfaction.
• Educate customers on in-network policies.

• Manage transportation of time critical fuel deliveries throughout various regions.
• Utilize Citrix to dispatch loads to drivers in the proper order and ensure drivers complete workload.
• Manage customer’s inventory through TMS, analysis and sales.

• Coordinate incoming and outgoing mail deliveries with various postal services.
• Responsible for updating corporate procedures and maintaining the company’s SOP.
• Oversee and quality-check incoming and outgoing money-movement processes.
• Manage PTO calendar.
• Maintained office supply order.