Jessica Andre-Ashman
Richlands,NC
Summary
Lead Pharmacy Technician at Realo Discount Drugs with expertise in medication therapy management and staff leadership. Successfully optimized inventory processes, ensuring efficient stock levels and enhancing patient care through effective communication. Proficient in resolving complex insurance claims and training junior staff to uphold best practices in pharmaceutical services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Realo Discount Drugs
03.2012 - Current
- Answer incoming phone calls and answered questions from patients and healthcare providers.
- Resolved non urgent issues like third-party billing, computer system, and customer service issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information if there were any issues.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans and constructing adherence packaging.
- Supported patient interactions by effectively communicating medication instructions and addressing inquiries.
Education
High School Diploma -
Richlands High School
Richlands06.2011
Skills
- Medication Therapy Management
- HIPAA compliance
- Medical insurance claims processing
- Drug inventory management
- Staff leadership
- Employee training
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Certified
Timeline
Lead Pharmacy Technician
Realo Discount Drugs
03.2012 - Current
High School Diploma -
Richlands High School
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