Jessica Anders
Elizabeth City
Summary
Dynamic Personal Lines Account Manager at Highstreet Insurance with a proven track record in enhancing client satisfaction and retention. Skilled in policy administration and problem-solving, I streamlined processes and trained teams, resulting in improved efficiency and service quality. Adept at navigating industry regulations and underwriting principles to deliver tailored insurance solutions.
Overview
10
10
years of professional experience
Work History
Personal Lines Account Manager
Highstreet Insurance
09.2017 - Current
- Managed personal lines insurance policies, ensuring compliance with industry regulations and company standards.
- Provided exceptional client service by addressing inquiries and resolving issues promptly and effectively.
- Conducted thorough policy reviews to identify coverage gaps and recommend appropriate adjustments to clients.
- Developed strong relationships with clients, fostering trust and enhancing customer retention rates.
- Collaborated with underwriters to assess risk factors and determine suitable coverage options for clients.
- Streamlined administrative processes, improving efficiency in policy management and documentation workflows.
- Trained new team members on operational procedures, enhancing overall team performance and consistency.
- Led initiatives to optimize client communication strategies, resulting in improved satisfaction and engagement levels.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
Customer Service Representative
Allstate Insurance
02.2016 - 10.2017
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Managed policy updates and renewals, maintaining accuracy in customer records and documentation.
- Provided training and mentorship to new team members, enhancing overall team performance and service quality.
- Implemented process improvements that streamlined workflow, reducing response times for customer requests.
Education
Criminal Justice
Elizabeth City State University
Elizabeth City, NC06.2014
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2011
Skills
- Industry regulations
- Underwriting principles
- Insurance products
- Financial acumen
- Policy administration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Personal Lines Account Manager
Highstreet Insurance
09.2017 - Current
Customer Service Representative
Allstate Insurance
02.2016 - 10.2017
Criminal Justice
Elizabeth City State University
High School Diploma -
Northeastern High School